Experienced Field Service Technician excelling in troubleshooting , installing and maintaining equipment. Demonstrates expertise in field service management and critical thinking, ensuring seamless installation and maintenance. Achieved significant improvements in system reliability and customer satisfaction, embodying a detail-oriented approach.
Overview
7
7
years of professional experience
Work History
Senior Field Service Technician (80% Travel)
Luminator Technology Group LLC
12.2023 - Current
Functioned as Subject Matter Expert (SME) for Luminator platforms, performing end-to-end installation, diagnostics, troubleshooting, maintenance, and programming of mobile video systems, destination signage, video mirrors, monitors, and shelter signage, while executing contracted service and warranty repairs.
Implemented and installed new mobile video system equipment—including IP cameras, DVRs, and routers—on-site with customers, providing hands-on training and technical support across buses, trains, paratransit vehicles, and ferry boats.
Performed comprehensive retrofit and rework projects, including troubleshooting installation errors, removing legacy mobile video systems, routing and terminating CAT6 cables, and deploying new hardware to ensure system reliability. Also diagnosed failed systems (destination signs) and found errors
Collaborated directly with transit authorities and OEMs—including WMATA, CTA, SEPTA, NJ TRANSIT, MARTA, Model 1, Gillig, New Flyer, and Nova Bus—as well as third-party vendors and internal Luminator teams to support seamless service operations.
Installation Technician
Intellect Systems
12.2022 - 11.2023
Disassembly and reassembly of interior train ceiling, trim and dashboard panels.
Routing of cables through blind pathways in the train.
Installation of roof mounted antenna
Installed electronic equipment (CCP) and Auxiliary microphone.
Installation Technician responsible for the installation of retro-fitting communication equipment within heavy rail passenger trains. This equipment consists of a Communication Control Panel, UHF radio, antenna, routing of accessory cabling, remote microphone and circuit breaker.
Electronic Security Technician
Palace Systems
08.2020 - 11.2022
IP Video installation and programming
Running of alarm systems and communications cable in a commercial and or construction environment
Conduit, wiremold, rough in ability
Testing cable, troubleshooting of systems
Installation and termination of alarm panels
(Vista, DMP, Focus, various manufactures)
Installation of various wired or wireless devices: keypads, motion detectors, door contacts, glass breaks, Wireless communication equipment, etc. -Lock installation -Low voltage connections
Installation Specialist
Clear Communictions
10.2018 - 06.2019
Succeeded Cabling
Run and pull wire
Install patch panel Racks
Punch Down patch panels
Installed Cat6 and Cat5e wall jacks
Installed and punched down 66 blocks
Test and certified all Wall jacks
Service and extended all patch panels and data rooms