Summary
Overview
Work History
Skills
Timeline
Generic

Derrick Miller Jr.

Lanham,MD

Summary

Experienced Field Service Technician excelling in troubleshooting , installing and maintaining equipment. Demonstrates expertise in field service management and critical thinking, ensuring seamless installation and maintenance. Achieved significant improvements in system reliability and customer satisfaction, embodying a detail-oriented approach.

Overview

7
7
years of professional experience

Work History

Senior Field Service Technician (80% Travel)

Luminator Technology Group LLC
12.2023 - Current
  • Functioned as Subject Matter Expert (SME) for Luminator platforms, performing end-to-end installation, diagnostics, troubleshooting, maintenance, and programming of mobile video systems, destination signage, video mirrors, monitors, and shelter signage, while executing contracted service and warranty repairs.
  • Implemented and installed new mobile video system equipment—including IP cameras, DVRs, and routers—on-site with customers, providing hands-on training and technical support across buses, trains, paratransit vehicles, and ferry boats.
  • Performed comprehensive retrofit and rework projects, including troubleshooting installation errors, removing legacy mobile video systems, routing and terminating CAT6 cables, and deploying new hardware to ensure system reliability. Also diagnosed failed systems (destination signs) and found errors
  • Collaborated directly with transit authorities and OEMs—including WMATA, CTA, SEPTA, NJ TRANSIT, MARTA, Model 1, Gillig, New Flyer, and Nova Bus—as well as third-party vendors and internal Luminator teams to support seamless service operations.

Installation Technician

Intellect Systems
12.2022 - 11.2023
  • Disassembly and reassembly of interior train ceiling, trim and dashboard panels.
  • Routing of cables through blind pathways in the train.
  • Installation of roof mounted antenna
  • Installed electronic equipment (CCP) and Auxiliary microphone.
  • Installation Technician responsible for the installation of retro-fitting communication equipment within heavy rail passenger trains. This equipment consists of a Communication Control Panel, UHF radio, antenna, routing of accessory cabling, remote microphone and circuit breaker.

Electronic Security Technician

Palace Systems
08.2020 - 11.2022
  • IP Video installation and programming
  • Running of alarm systems and communications cable in a commercial and or construction environment
  • Conduit, wiremold, rough in ability
  • Testing cable, troubleshooting of systems
  • Installation and termination of alarm panels

(Vista, DMP, Focus, various manufactures)

  • Installation of various wired or wireless devices: keypads, motion detectors, door contacts, glass breaks, Wireless communication equipment, etc. -Lock installation -Low voltage connections

Installation Specialist

Clear Communictions
10.2018 - 06.2019
  • Succeeded Cabling
  • Run and pull wire
  • Install patch panel Racks
  • Punch Down patch panels
  • Installed Cat6 and Cat5e wall jacks
  • Installed and punched down 66 blocks
  • Test and certified all Wall jacks
  • Service and extended all patch panels and data rooms

Skills

  • Installation and maintenance
  • Troubleshooting and repair
  • Schematic interpretation
  • Field service management

Timeline

Senior Field Service Technician (80% Travel)

Luminator Technology Group LLC
12.2023 - Current

Installation Technician

Intellect Systems
12.2022 - 11.2023

Electronic Security Technician

Palace Systems
08.2020 - 11.2022

Installation Specialist

Clear Communictions
10.2018 - 06.2019