Derrick Milton
Northwest Airport Management
Humble,TX
4
Certifications
9
years of professional experience
Customer Service Representative supporting customer service in aviation environments, handling 25 to 40 customer interactions per shift where clear communication, safety awareness, and accurate follow-through matter. Brings experience assisting pilots, flight crews, and airport customers while coordinating service requests, resolving issues, and keeping operations moving in fast-paced settings. Known for attention to detail, teamwork, and a calm approach when handling time-sensitive customer needs.
Work History
Line Service Technician
1 Year 6 Months- Support 20-40 aircraft weekly through fueling, servicing, and ramp coordination.
- Perform lift 50–75 lbs. overhead during ramp, cleaning, and equipment tasks as needed.
- Marshall, tow, park, and reposition aircraft safely using tugs and tractors on the ramp.
- Dispense jet fuel and avgas, complete quality checks, and maintain accurate fuel inventory documentation.
- Greet pilots and passengers, load luggage, coordinate shuttle transportation, and respond to service requests promptly.
CSR - Customer Service Representative
1 Year 6 Months- Handle 20-40 customer check-ins daily while supporting pilots, crew, and passengers at the front desk.
- Coordinate incoming and outgoing aircraft by relaying fuel orders and updating flight status in tracking software.
- Communicate across multi-line phones, email, and ground-to-air radios to keep clients and line service aligned.
- Arrange luxury transportation, hotel stays, and custom catering for arriving and departing flight crews.
- Support line service coordination for marshalling, baggage handling, and de-icing during aircraft turns.
- Keep pilot lounge, lobby, and refreshment areas clean, stocked, and presentable for daily customer use.
Storekeeper
1 Year 3 Months- Received, inspected, and logged incoming shipments, confirming orders were complete and accurate before put-away.
- Built kits from instructions for aircraft change orders, first aid, in-flight, and charter service needs.
- Operated forklifts, trucks, tractors, tugs, and electric carts to move parts safely between warehouse locations.
Engine Mechanic apprentice
1 Month- Assist mechanics with disassembly and reassembly of engine components, including cylinders, pistons, connecting rods, and crankshafts.
- Perform basic repairs on engine parts, including cylinder honing, valve grinding, and minor component replacements.
- Read and interpret engine manuals, maintenance logs, and repair procedures to support accurate work execution.
Shuttle Driver
2 Months- Answered passenger questions about parking, terminal directions, and pickup locations in a fast-paced airport setting.
- Coordinated with dispatch and team members on ground transportation dispatch to reduce delays and keep service consistent.
- Inspected shuttle vehicles regularly and reported maintenance concerns to support safety and operational readiness.
- Maintained a courteous, professional presence while helping travelers with special requests and mobility needs.
Supply Warehouse Clerk
3 Years 11 Months- Operated a 1000lb forklift and boom lift to unload engines, move parts, and stage shipping containers.
- Tracked engine parts in PMI software, maintained transaction history, and issued stock room items with MX stamps.
- Managed engine shop inventory for high-value parts and QEC kits, keeping storage accurate and shipments ready for repair work.
- Received, inspected, and packed aircraft engine parts, verifying quantities, damage, and correct part numbers before release.
- Handled hazmat items, checked expiration dates on paint and sealants, and followed aviation storage and traceability rules.
Aircraft Maintenance Apprentice
2 Years 6 Months- Replaced electrical components, tires, and water filters to support safe aircraft readiness and turnaround timing.
- Serviced oil, hydro fluid, slats, flaps, and tires while following AMM steps and FAA maintenance requirements.
- Troubleshot pitot tubes and hydraulic issues, then verified repairs through engine run-ups and functional checks.
- Repaired cabin interiors by removing seats, replacing floorboards, and fixing panel seams, lights, and lavatory parts.
- Supported apprentices and mechanics with component removal, cleaning, prep work, and organized tool handling.
Aircraft Cleaner
6 Months- Cleaned aircraft interiors and exteriors thoroughly, including cabins, lavatories, galleys, carpets, and overhead compartments.
- Restocked blankets, pillows, and other onboard supplies, while removing trash and disposing of waste properly.
- Supported team coordination by communicating with coworkers, working independently, and acting as lead when needed.
Grill Cook
2 Months- Prepared burgers, steaks, chicken, and seafood to keep grilled menu items moving during service.
- Maintained a clean, organized grill area while following health and safety regulations throughout each shift.
- Managed grilling supplies and ingredients to keep the station stocked and avoid service delays.
- Operated grilling equipment safely, performed routine maintenance checks, and followed standard cooking procedures.
- Trained new grill cooks on techniques, procedures, and safety practices while supporting consistent kitchen coordination.
Stocker/Receiver
4 Months- Received, inspected, and organized incoming shipments, using inventory software to track product movement and stock levels.
- Kept shelves fully stocked and appealing, assisted customers with product location, and supported sales-floor merchandising.
- Checked merchandise for damage or defects, removed unsellable items, and followed safety steps for hazardous or fragile goods.
Cashier
2 Months- Balanced the cash drawer, resolved discrepancies quickly, and protected sensitive transaction information.
- Maintained a clean, organized checkout area by bagging items properly and restocking supplies as needed.
- Managed peak-hour lanes with steady speed and accuracy while processing discounts, coupons, and loyalty rewards.
Aircraft Maintenance Apprentice/ assistant
4 Months- Inspected aircraft components for wear, corrosion, and compliance with maintenance standards.
- Assisted with routine servicing, lubrication, and replacement of aviation parts.
- Documented maintenance activities, discrepancies, and repair actions in technical records.
- Calibrated and organized hand tools, ground support equipment, and shop materials.
- Followed safety procedures while supporting engine, airframe, and systems maintenance tasks.
- Interpreted maintenance manuals, diagrams, and work orders to complete assigned repairs accurately.
- Improved aircraft safety by conducting thorough maintenance inspections and identifying potential issues.
- Established strong rapport with colleagues through effective communication and teamwork, fostering a positive work environment.
- Streamlined workflow processes by organizing workspaces effectively, resulting in increased productivity levels among team members.
- Participated in regular training sessions to stay updated on industry advancements and best practices for aircraft maintenance.
- Demonstrated commitment to continuous professional development by attending industry conferences and seeking additional training opportunities when feasible.
- Assisted in inventory management efforts, ensuring availability of necessary parts for timely completion of maintenance tasks.
- Maintained open lines of communication with supervisors regarding project progress, potential setbacks, or concerns affecting job completion timelines.
- Completed extensive on-the-job training to gain expertise in various aircraft systems and components.
Education
High School Diploma
Skills
Aircraft ground handling
Aircraft towing
De-icing operations
Fuel quality control
Aircraft servicing
Aircraft marshalling
Ground support equipment operation
Avgas fueling
Jet fuel handling
Lavatory service
Baggage handling
Aircraft service coordination
Inventory control
Order fulfillment
Cycle counts
Shipping and receiving
Forklift operation
Aircraft inventory control
Parts kitting
Maintenance parts issuing
Aircraft engine shipping
Aircraft maintenance documentation
Federal Aviation Regulations
Hazmat handling
Parts traceability
Quality assurance
Customer service
Dispatch coordination
Cash handling
Fuel ticket processing
VIP guest services
Travel arrangements
Custom catering coordination
Front desk operations
Guest relations
Flight tracking
Multi-line phone systems
Aviation customer communication
POS reconciliation
Ground transportation dispatch
Certification
Student pilot
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Aircraft Maintenance Apprentice/ assistant
Mv aero tech solutions
05.2026 - 09.2026Read More
Line Service Technician
Northwest Airport Management
05.2025 - CurrentRead More
CSR - Customer Service Representative
Northwest Airport Management
05.2025 - CurrentRead More
Storekeeper
United Airlines
01.2025 - 04.2026Read More
Engine Mechanic apprentice
Mesa Airlines
12.2024 - 01.2025Read More
Shuttle Driver
The Parking Spot
11.2024 - 01.2025Read More
Aircraft Maintenance Apprentice
Mesa Airlines
06.2022 - 12.2024Read More
Supply Warehouse Clerk
Mesa Airlines
02.2021 - 01.2025Read More
Aircraft Cleaner
PrimeFlight Aviation
08.2020 - 02.2021Read More
Grill Cook
Taco cobanna
06.2020 - 08.2020Read More
Stocker/Receiver
Super Value Foods
02.2020 - 06.2020Read More
Cashier
Church's Chicken
03.2018 - 05.2018Read More
Homeschool
High School Diploma
Read More