Derrick Moss
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
DSP
Welcome House, Inc.
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
CSA
American Airlines
04.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Increased sales through effective product recommendations and upselling techniques.
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Lead Ramp Agent
Envoy Airlines
05.2019 - 04.2024
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
- Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Coordinated ground crew activities to complete objectives on schedule.
Program Manager
Rose Mary
10.2016 - 05.2019
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Education
Associate of Applied Science - Business
Bryant & Stratton
Cleveland, OH05.2013
Skills
- Networking
- Project Planning
- Verbal Communication
- Social Perceptiveness
- Organization and Time Management
- Decision-Making
- Excellent Communication
- Attention to Detail
- Research
- Teamwork and Collaboration
Certification
- UP to date Med Cert 1
- Up to date Med Cert 3
- Up to date CPR Cert
Timeline
DSP
Welcome House, Inc.
11.2023 - Current
CSA
American Airlines
04.2023 - Current
Lead Ramp Agent
Envoy Airlines
05.2019 - 04.2024
Program Manager
Rose Mary
10.2016 - 05.2019
Associate of Applied Science - Business
Bryant & Stratton
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