Derrick Musanz

• Managed approximately 30-70 incoming calls and emails per day from customers.
• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

• Maintained accurate, up-to-date financial spreadsheets and databases for reliable reference.
• Prepared and posted financial journal entries using technically relevant software.

Bookkeeper | Mazzat Restaurant | 2024

• Managed financial records and transactions.

• Assisted with payroll.

• Ensured accuracy in bookkeeping and reconciliations.

• Facilitated discussions to help senior students develop communication and problem-solving skills
• Motivated senior students to think critically and become independent learners
• Provided feedback and guidance to help senior students develop strong study skills and time management
• Utilized various teaching strategies to help senior students understand complex concepts
• Collaborated with other lecturers to share best practices and develop innovative teaching methods

• Executed trades with a high degree of accuracy and speed, resulting in improved trading performance