DERRICK WILLIAMS-PEOPLES
Worcester,MA
Summary
Proven leader in operational excellence, I've spearheaded initiatives at Amazon Logistics, enhancing productivity through process improvements and team development. Expert in relationship building, I've achieved a 54% reduction in recirculation with 'FlowMatic', demonstrating my knack for controlling costs and fostering cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Operations Manager
Sams's Club
Worcester, MA
05.2025 - Current
- Supervised daily workflow to maximize productivity and uphold quality standards.
- Directed operations by implementing short-term and long-term strategies for business goals.
- Built effective operational teams to meet production and process demands.
- Monitored efficiency of processes, team performance, and customer service metrics.
- Ensured compliance with safety regulations, maintaining a safe work environment.
- Produced standard operating procedures to document processes and enhance productivity.
Outbound Area Manager
Sam's Club
Worcester, MA
10.2023 - 05.2025
- Manage the administrative duties for the floor associates.
- Oversee 60+ associates to ensure that the production goals are being met daily.
- Morning huddles to highlight expectations, daily volume, important announcements, as well as daily shoutouts.
- Demonstrate and communicate fundamental knowledge of facility procedures to help associates.
- 'FlowMatic' reduced recirculation from 39% to 18%. 54% reduction.
- 'FlowMatic' network-wide reduced recirculation by 16% and increased load UPH by 9%.
- Continuous improvement of processes to increase throughput for members and mitigate safety concerns for associates.
Operations Manager
Sds-rx
Marlborough, MA
06.2022 - 02.2024
- Managed high level accounts with continuous Process improvements
- Reported numbers weekly via tableau
- KPI trends monitored weekly
- Identified areas of deficiency and performed root-cause analysis to solve problems
- Connected with clients and developed strategies to achieve sales and customer service goals
- Delivered positive customer experiences by implementing effective quality assurance practices
- Improved product knowledge skills to understand customer needs and provide real, effective solutions
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members
Operations Manager
Amazon Logistics
Croydon, PA
12.2020 - 06.2022
- Supervised 80-100 employees to ensure optimal productivity
- Implemented new processes and procedures tactfully and passionately
- Managed operations by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance
- Revitalized underperforming teams to transform profitability and productivity through targeted training
- Streamlined operations while administering all reporting and compliance procedures for shift
- Authored and updated production reports and personnel records to facilitate operational decisions
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
Education
Supply Chain -
Massachusetts Institute of Technology
Skills
- Relationship building and management
- Controlling costs
- Business development and planning
- Process improvement
- Cross-functional collaboration
- Team development
Projects (FlowMatic)
Monitors flow in real time to create a continuous flow in volume with limited recirculation. This helps us with throughput in volume to maximize the hours in building.
FlowMatic reduced recirculation by 54% (38% to 18%), Network-wide reduced recirculation by 16% with a gain of 9% UPH.
Timeline
Operations Manager
Sams's Club
05.2025 - Current
Outbound Area Manager
Sam's Club
10.2023 - 05.2025
Operations Manager
Sds-rx
06.2022 - 02.2024
Operations Manager
Amazon Logistics
12.2020 - 06.2022
Supply Chain -
Massachusetts Institute of Technology