Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Pridgen

Greensboro,NC

Summary

Experienced Collections Specialist bringing 10+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
3
3
Certification

Work History

Lead Collection Specialist

Southern Pharmacy Services
04.2022 - Current
  • Deliver exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Regularly monitor accounts to identify overdue balances and potential areas of risk.
  • Collaborate with other departments to verify customer compliance with payment plans.
  • Develop strong relationships with customers to foster timely payments and account resolution.
  • Document customer payment interactions and account statuses for future reference.
  • Work with team members to meet goals of 99% collected for the quarter and year.
  • Analyze customer financial records to determine appropriate payment plan.
  • Train and develop new employees in their role as Collection Specialists.
  • Hold weekly or monthly meetings to address collections goals, policy changes, and corrective action plans.
  • Assure proper insurance billed in order to verify balance for Medicare and Medicaid residents.
  • Collaborate with Order Entry team to determine proper front end information for newly admitted residents.
  • Maintain close and professional relationships with facility directors and administrative staff.
  • Accounts Receivable

Customer Service/Sales Representative

Ralph Lauren Dot Com
07.2008 - 01.2010
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Assessed customer service data to identify and address improvement opportunities.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Assisted international customers with styling and fit of clothing before purchase.
  • Collaborated with physical stores in order to locate out of stock items at other locations.

Community Manager

Association Management Group
01.2006 - 05.2008
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Addressed and resolved home owner complaints and inquiries, maintaining high satisfaction.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Collected on past due accounts and collaborated with attorneys and owners to settle disputes about homeowner dues, other fees, and penalties.
  • Located contractors and assisted with development of quotes for Board of Directors.
  • Guided Board of Directors in statutes of state law, CCR's, and legal collection procedures.
  • Provided end of year, Profit and Loss statements and tax documents.

Education

High School Diploma -

James B Dudley High School
Greensboro, NC

History

North Carolina A & T State University
Greensboro, NC

Bachelor of Arts - Ministry

Sure Foundation Theological Institute
Fort Lauderdale, United States

Skills

  • Conflict Resolution Techniques
  • Goal Setting and Achievement
  • Negotiation
  • Business Correspondence Writing
  • Call Center Experience
  • Account Management
  • Microsoft Office: Excel, Outlook, Access, Word, Powerpoint
  • Framework (ECM); Framework (LTC)
  • Sage (ACCPAC)
  • NC Tracks
  • Alexis Nexis
  • Regions Bill Pay Solutions

Certification

  • Certificate of Completion; Pharmacy Technician
  • Certificate of Completion; Composite Technology 1
  • Licensed; Certified Holistic Life Coach

Timeline

Lead Collection Specialist

Southern Pharmacy Services
04.2022 - Current

Customer Service/Sales Representative

Ralph Lauren Dot Com
07.2008 - 01.2010

Community Manager

Association Management Group
01.2006 - 05.2008

High School Diploma -

James B Dudley High School

History

North Carolina A & T State University

Bachelor of Arts - Ministry

Sure Foundation Theological Institute

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Derrick Pridgen