Derrick Rhoden
Tulsa,OK
Summary
Motivated professional delivering positive experiences to guests of all ages. Adept at safely managing ride operations. Customer service-driven and considered punctual, reliable employee. Able to step up when and where needed at any time.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Services Assistant
Exposervice
Tulsa, Oklahoma
03.2023 - Current
- Provided assistance to patrons in navigating and locating products within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Complied with all health and safety regulations while performing job duties.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and provided friendly customer service.
- Provided excellent customer service by helping customers locate items they were looking for.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers and responded to informational requests.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Collected credit card and cash payments to complete transactions for customer orders.
- Served as primary point of contact for customers, addressing inquiries and resolving concerns related to products and services.
- Maintained work area and kept cash drawer organized.
Food Runner
Los Cabos
Jenks, OK
03.2020 - 08.2020
- Followed proper sanitation guidelines when handling food products.
- Maintained a clean and organized work area throughout shift operations.
- Ensured compliance with health code regulations related to food storage temperatures.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Assisted in training new staff members on restaurant operations and procedures.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
Education
High School Diploma -
Jenks High School
Jenks, OK05-2024
Skills
- Registration management
- Adaptability
- Team building
- Analytical Skills
- Detail Oriented
- Positive Attitude
- Emergency Response
- Security checks
- Customer Service
- Time management abilities
- Staff Training
- Professional Demeanor
- Effective Communication
- Professionalism
Certification
- Food Handlers permit
Languages
Chinese (Mandarin)
Limited
Affiliations
- Cooking is one of my favorite hobbies as it allows me to create something that others enjoy and that I can enjoy myself after the hard work ive put into it, I tried painting and drawing but cooking is the only thing that has really stuck. Its a bonus that im good at it too
Accomplishments
- Though I didn't get Mr.JHS or prom king I was nominated for both, which was nice as the Mr.JHS nomination put me in the top 20 male students in my grade, and its was cool to see my name on the prom king voting list
References
References available upon request.
Timeline
Event Services Assistant
Exposervice
03.2023 - Current
Food Runner
Los Cabos
03.2020 - 08.2020
High School Diploma -
Jenks High School