Derrick Ruben
Denham Springs,LA
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
14
14
years of professional experience
Work History
Service Technician
AIS RealTime
Baton Rouge, LA
08.2022 - Current
- Installed and maintained Real Time Location Services (RTLS) systems in hospitals, senior living facilities and Veteran Affairs facilities across the US
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Financial Technician
U.S. Army Reserve
Baton Rouge, LA
06.2021 - Current
- Receive and process treasury checks for payment
- Enhanced financial reporting accuracy by streamlining data entry processes and implementing automated systems.
- Reduced errors in financial transactions by maintaining detailed records and regularly reconciling accounts.
Cable Technician
AT&T
Baton Rouge, LA
04.2021 - 10.2021
- Install and repairs AT&T internet, phone and video services
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Operations Non Commissioned Officer
Reconnaissance Cavalry Scout - US Army
Fort Riley North, KS
05.2019 - 06.2021
- Accounted for, distributed and repaired weapons for over 80 individuals.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Spearheaded the development of standard operating procedures for various aspects of the unit''s daily activities.
- Managed logistics operations, ensuring timely delivery of supplies and equipment to support mission requirements.
Reconnaissance Cavalry Scout
United States Army
Fort Riley North, KS
06.2016 - 06.2021
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved team reconnaissance capabilities by conducting thorough training and assessment sessions.
- Enhanced mission success rates by effectively gathering and analyzing intelligence data.
- Streamlined communication between units by establishing secure radio networks and relay points.
- Increased operational efficiency with meticulous route planning and terrain analysis.
Radio Technician
United States Army
Fort Riley North, KS
03.2017 - 08.2019
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
- Enhanced radio signal quality by performing routine maintenance and system upgrades on communication equipment.
- Improved overall network performance by diagnosing and troubleshooting technical issues in a timely manner.
- Enhanced equipment reliability by conducting thorough diagnostics and implementing preventive maintenance procedures.
Cable Technician
AT&T
Baton Rouge, LA
10.2014 - 08.2015
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Install and repairs AT&T internet, phone and video services
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Computer Repair Technician
Marine Corps Recruiting
Camp Pendleton South, CA
09.2009 - 09.2014
- Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact and producing above a 90% operational readiness.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
Education
No Degree - Computer Science
Los Angeles Trade Technical College
High School Diploma -
Glen Oaks High School
Baton Rouge, LA08.2009
Skills
- Helpdesk Services
- Preventive Maintenance
- Computer hardware
- Customer relations
- Desktop pc
- Quality Assurance
- Equipment Troubleshooting
- Application Installations
- Peripheral Repair
- Computer Hardware Knowledge
- Setup and Installation
- Team Management
- MS Office Proficiency
- Apple IOS
- Staff Training
- Configuring Devices
- PC Component Diagnostics
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Success is to be measured not so much by the position that one has reached in life as by the obstacles which he has overcome while trying to succeed."
- Booker T. Washington, author and politician
Timeline
Service Technician
AIS RealTime
08.2022 - Current
Financial Technician
U.S. Army Reserve
06.2021 - Current
Cable Technician
AT&T
04.2021 - 10.2021
Operations Non Commissioned Officer
Reconnaissance Cavalry Scout - US Army
05.2019 - 06.2021
Radio Technician
United States Army
03.2017 - 08.2019
Reconnaissance Cavalry Scout
United States Army
06.2016 - 06.2021
Cable Technician
AT&T
10.2014 - 08.2015
Computer Repair Technician
Marine Corps Recruiting
09.2009 - 09.2014
No Degree - Computer Science
Los Angeles Trade Technical College
High School Diploma -
Glen Oaks High School