Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Victor Gentile

San Antonio,TX

Overview

2
2
years of professional experience
1
1
Certification

Work History

FIELD SERVICE TECHNICIAN III

San Antonio ISD
06.2024 - Current
  • Configure and optimize Windows and Linux-based devices for security, performance, and reliability.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Set up and troubleshoot printers, multi-monitor configurations, and remote laptop reintegration for seamless network operations.
  • Diagnose and resolve network issues, including repairing local access points, configuring switches, and ensuring stable connectivity across sites.
  • Assist with server maintenance, updates, and security measures to support network infrastructure.

IT SUPPORT TECHNICIAN

San Antonio ISD
08.2023 - 06.2024
  • Provided hands-on technical support, troubleshooting hardware and software issues to enhance system performance and user experience.
  • Performed system reimaging and SSD upgrades, enhancing device efficiency and reducing downtime.
  • Managed secure data backups, ensuring accurate system recovery and uninterrupted user operations.
  • Diagnosed and resolved software, hardware, and network connectivity issues using advanced troubleshooting techniques.
  • Delivered exceptional customer support by translating technical concepts into user-friendly solutions, improving end-user satisfaction and system usability.
  • Used ticketing systems to manage and process support actions and requests.

TECH INTERN

San Antonio ISD
06.2023 - 08.2023
  • Gained valuable hands-on experience in IT support, working with hardware, security systems, and device management.
  • Re-imaged computers and performed hardware repairs on Chromebooks, including screen, keyboard, and bezel replacements.
  • Collaborated with the security team to operate security systems and develop policies to enhance system protection.
  • Configured iPads by installing essential applications, adjusting settings, and managing app and website access.

Education

Associates of Information Tech - Cybersecurity

St Philips College
San Antonio, TX
05-2026

High School Diploma - Applied Science & Tech

CAST Tech HS
San Antonio, TX
01.2024

Skills

  • Excellent communication
  • Java
  • Linux Commands
  • Computer and Network Troubleshooting
  • Windows Server
  • Packet Tracer
  • OS concepts and Active Directory
  • Project management
  • Hardware and software installation
  • VMWARE
  • Helpdesk services
  • User training

Certification

  • Google IT Support
  • Microsoft Word Associate
  • Microsoft Excel Associate

Timeline

FIELD SERVICE TECHNICIAN III

San Antonio ISD
06.2024 - Current

IT SUPPORT TECHNICIAN

San Antonio ISD
08.2023 - 06.2024

TECH INTERN

San Antonio ISD
06.2023 - 08.2023

Associates of Information Tech - Cybersecurity

St Philips College

High School Diploma - Applied Science & Tech

CAST Tech HS

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