Dwayne Cooper II
Light & Wonder
Chester,WV
17
years of professional experience
Dynamic Field Service Technician with extensive experience at Light & Wonder, specializing in troubleshooting and repairing gaming equipment. Proven ability to enhance operational efficiency through preventive maintenance and technical diagnostics. Strong problem-solving skills and a commitment to customer service ensure high-quality results in fast-paced environments.
Work History
Field Service Technician III
5 Years 9 Months- Diagnosed slot machine and card shuffler faults with test equipment and service diagnostics to support reliable repairs.
- Installed and repaired gaming equipment components to restore dependable floor operation.
- Managed preventive maintenance, cleaning, and calibration during field service calls to support equipment performance.
- Replaced circuit boards, displays, power supplies, and peripheral hardware as needed to maintain service readiness.
- Documented service activity, part usage, and repair outcomes in tracking systems.
Field Service Technician II
4 Years 4 Months- Installed, maintained, and repaired gaming machines to support casino floor availability.
- Diagnosed electrical and mechanical faults using multimeter, hand tools, and service manuals.
- Performed preventive maintenance on slot equipment to reduce downtime and repeat service calls.
- Replaced components, assemblies, and peripherals in compliance with technical specifications.
- Documented service activities, part usage, and repair outcomes in maintenance tracking systems.
Slot Technician II
6 Years 9 Months- Diagnosed slot machine malfunctions and restored equipment to service quickly.
- Performed preventive maintenance on gaming machines to support consistent floor performance.
- Replaced worn components, circuit boards, and peripherals using hand and diagnostic tools.
- Tested machine functionality after repairs to verify compliance with gaming standards.
- Supported game conversions and cabinet moves while preserving machine integrity.
- Guided junior technicians on troubleshooting methods, safety practices, and repair procedures.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
Education
High School Diploma
Skills
Verbal and written communication
Quality assurance controls
Multiple priorities management
Hardware and software installation
Installation and maintenance
Repair and installation
Power tools operation
Inventory management
Mechanical aptitude
Teamwork and coordination
Technical troubleshooting
Preventive Maintenance
Customer service
Field repairs
Troubleshooting and repair
Positive attitude
Verbal and written communication
Timeline
Field Service Technician III
Light & Wonder
01.2021 - CurrentRead More
Field Service Technician II
International Game Technology, IGT
09.2016 - 01.2021Read More
Slot Technician II
Rivers Casino Pittsburgh
06.2009 - 03.2016Read More
Oak Glen High School
High School Diploma
Read More