DERRICK SHAVER
Carrollton,TX
Summary
Risk and payments professional with 15+ years of experience identifying, analyzing, and mitigating financial risk within the payments industry. Proven track record of maintaining loss ratios well below industry standards while supporting organizational growth and operational efficiency. Strong leader with hands-on experience in risk analysis, compliance, reporting, and team development. Known for problem-solving, adaptability, and delivering measurable results.
Overview
20
20
years of professional experience
Work History
Supervisor – Risk Department
TalusPay
Carrollton, TX
09.2017 - Current
- Lead, mentor, and train risk team members to ensure high performance, engagement, and compliance.
- Successfully maintain acceptable loss ratios significantly below industry benchmarks.
- Identify trends, analyze risk exposure, and implement corrective actions to minimize company loss.
- Collaborate cross-functionally and support initiatives outside core responsibilities to improve workflows and outcomes.
- Develop and implement new reports and system changes to enhance monitoring and decision-making.
- Recognized as a reliable team player with a strong problem-solving mindset.
Senior Risk Analyst
JetPay – NCR
Addison, TX
04.2014 - 09.2017
- Monitored and identified internal and external risk and compliance issues impacting financial exposure.
- Assisted merchants with chargebacks and retrievals while maintaining strong client relationships during high-risk situations.
- Troubleshot complex issues and implemented effective, long-term solutions.
- Created and refined risk rules and daily monitoring reports to improve detection and response.
- Supported customer service escalation calls requiring advanced risk expertise.
CSR / Risk Analyst
Encore – EVO
Addison, TX
08.2006 - 05.2014
- Delivered exceptional customer service while retaining accounts and strengthening client relationships.
- Assisted merchants with daily operational questions, billing issues, and transaction concerns.
- Monitored and audited transactions outside normal processing patterns to detect fraud and risk.
- Maintained exceptional loss ratios, leading to promotion and expanded responsibilities.
Education
Associate of Applied Science (AAS) - Science
Brookhaven College
Farmers Branch, TX04.2007
Skills
- Risk Analysis & Loss Mitigation
- Chargebacks, Retrievals & Compliance
- Financial Impact Assessment
- Reporting & System Enhancements
- Team Leadership & Employee Training
- Process Improvement
- Strategic & Analytical Thinking
- Time Management & Organization
- Research & Negotiation
- Systems & Tools: MAC Member, G2, CBOS, eSafe, Jarvis, Merlink, LexisNexis
Timeline
Supervisor – Risk Department
TalusPay
09.2017 - Current
Senior Risk Analyst
JetPay – NCR
04.2014 - 09.2017
CSR / Risk Analyst
Encore – EVO
08.2006 - 05.2014
Associate of Applied Science (AAS) - Science
Brookhaven College