BRI O
Summary
Driven Selling Partner Support (SPS) Mentor and leader with over 10 years of experience working as a law enforcement and security professional primarily supporting critical incident and global security technical operations applications, trouble ticketing triage and support, legal escalations, seller enforcements, risk investigations, and data/crime analysis within the risk management space. Strong critical thinker, problem solver, and dedicated leader with the vision to work both tactically and strategically. Knowledgeable Risk Manager equipped with strategic planning and program leadership abilities with expertise in multiple SPS branches. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and mitigation. Familiar with regulatory requirements to maintain strict controls. Proactive investigator and excellent cross-team collaborator, 'onboarding buddy,' and team lead. Eager to grow and push to the next level with greater deliverables and achievables proving to be an indispensable Amazonian asset.
Overview
11
11
years of professional experience
Work History
Risk Manager I / Risk Specialist I
Amazon Special Projects & Investigations
11.2022 - Current
- Reduced operational risks by implementing robust risk management strategies and procedures, creating policies and SOPs where applicable, identifying policy gaps, partnering with legal teams regarding ongoing investigations, referrals, appeals, and SOP creations.
- Enhanced risk identification processes for early detection and mitigation of potential threats related to three internal risk programs I am the sole owner and lead of, overseeing the entire risk mitigation cycle.
- Developed training content and documentation related to 10+ workflows and 250+ tools, in addition to SOP and legal directives (with partnership of legal) to effectively train new onboarding members of SPI Triage.
- Sole owner of SPI Triage team audit monitoring all Risk Managers in training and all of their assigned investigations, acting as a team lead and sole POC for training.
- YTD over 1 million policy violations have been identified in my respective risk areas with ~15 referrals forwarded to investigations regarding employee misconduct.
- Working with legal to identify gaps within the AI-space and AI policies as there has been a 250% increase in AI use for my risk areas.
- Improved company's risk profile with comprehensive risk assessments and reporting mechanisms with clear and concise reporting and feedback forwarded to Security Engineering Program Management Teams, Business Intelligence Teams, Executive Leadership, and engineering teams for associated fixes to identified gaps or risk areas requiring correction.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability within sister teams, corporate and operations, legal, executive leadership.
- Collaborated with cross-functional teams to establish effective risk management practices across all business units within SPS.
- Responsible for data compiling and analytics in addition to metrics reporting projects such as WBR, MBR, QBR reports for ~20 business units within SPS. Prepared QBR reports and leadership offsite slide decks for ~5 SPS units.
- Responsible for the SPI Reinstated Sellers Audit delivered weekly to L7 and L8 leaders, actioned seller enforcements daily with the partnership of legal teams related to dropship, collusion, explicit/prohibited items, organized crime, RSR M.O., etc.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management, and identifying gaps within policy compliance or policy documentation.
- Streamlined communication channels between various departments, ensuring timely sharing of critical risk information.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
- Supported executive decision-making by providing accurate and timely reports on enterprise-wide risk exposure levels.
- Partnered with BIE/SEPM departments to assess and mitigate technology-related risks, safeguarding the organization''s digital assets and infrastructure.
Support Engineer II / Security Risk Analyst
Amazon Worldwide Critical Incident Operations
04.2020 - 11.2022
- Offered 24/7/365 and on-call product support and ticket triage regarding ~10 software applications supporting the Global Security Operations Center and Worldwide Critical Incident Operations for Amazon.
- Worked directly with internal and external customers and stakeholders to understand and problem solve technical and non-technical problems as the initial program/product manager.
- Frequently partnered with legal teams during GSOC-hosted conference calls and escalation reports related to emergent events requiring senior leadership and legal awareness and expertise.
- Onboarding buddy and lead trainer for Support Engineering Team.
- Delivered quantitative metrics on the status of key internal programs, risk areas, or projects.
- Developed best practices, documentations, policy and SOP creation, updated Wikis/Runbooks, and sample EMT 2.0 JavaScript email templates for over 30+ different event types.
- Tracked and reported metrics to support process improvement, created/ran scripts to improve or automate a feature, performed software application testing, etc.
- Enhanced system performance through customer obsession by proactive monitoring and troubleshooting of technical issues.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Lead Security Systems Operator
Arizona Public Service
08.2018 - 04.2020
- Monitored CCTV footage and system alerts for ~1000+ designated electrical facilities, substations, corporate offices, etc. across the state of Arizona to prevent and mitigate risk across electrical facilities.
- Conducted loss prevention investigations for company assets and personnel, overseeing physical access management, emergency management for over 6k employees.
- Data analytics and metrics reporting; created and delivered metrics to senior leadership and stakeholders, penetration testing, alarms access control testing, permissions reviews, legal and SOP prepared and maintenance, risk mitigation, etc.
- Responsible for overseeing Public Safety Point (PSP) areas (high security/public-prohibited) and associated risk and correction actions.
- Collaborated cross-functionally with internal legal teams to identify emergent escalations, security breaches and associated repercussions, etc.
- Enhanced system performance by analyzing and resolving technical issues promptly.
- Reduced downtime by conducting regular system maintenance and updates to ensure all CCTV footage and alarm points and triggers were functioning as intended to lower potential risk.
Lead 911 Dispatcher / Tactical Dispatcher / Trainer
Glendale Police Department
01.2013 - 09.2018
- Tested as #2 dispatcher out of 350 (2014)
- Lead 911 dispatcher, tactical dispatcher, and trainer responsible for dispatching police officers, detectives, narcotics units, SWAT team, etc. to emergency incidents including but not limited to specialized events such as the Super Bowl, concerts, DUI taskforce, shootings, stabbings, hostage negotiations, Amber Alerts, officer-involved shootings, drug busts and search warrants, etc.
- Worked with city court and legal departments regarding wants and warrants, criminal code, ARS code, misdemeanor and felony charges, etc.
- Answered emergency and non-emergency phone lines to support life safety response by law enforcement, fire department, and/or EMS.
- Assist investigative road units with wants/warrants checks, stolen vehicle checks, updating police records and reports.
- Met with police commanders and chiefs for approximately 12 mos. to revamp the severity system for 911 and police response to better allocate resources in emergency situations; increased police response time by 70% and a 35% reduction in in-person response overall (ex: transition to phone reports for delayed crime with no suspect information).
- Conducted internal and external investigations, project management, and data analytics studying crime analysis and metrics for the police department covering 911 dispatch, patrol, and SWAT.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
Education
Master of Arts - Criminal Justice
Arizona State University
Phoenix12.2015
Bachelor of Science - Law Enforcement Management
Northern Arizona University
Flagstaff, AZ12.2014
Skills
- 6 years program and project management experience
- 105 years of experience conducting intelligence, counter-intelligence, risk/law enforcement investigations and/or analysis and delivering successful results substantiating and mitigating threats
- 10 years experience working within intelligence, fraud, compliance, insider risk or law enforcement organizations
- Effective prioritization and time management skills, strong independent contributor and leader in ambagious environments
- Excellent technical and non-technical communication skills and data reporting with internal and external stakeholders
- Experience working cross functionally with tech and non-tech teams, legal teams, HRBP, executive leadership, etc
- Intermediate understanding of cloud computing services, information technology, asset protection, loss prevention, and cybersecurity
- Demonstrated knowledge of security best practices to include but not limited to application of physical security, digital security, investigation techniques and procedures, risk management, access control systems, incident management, crisis management, etc
- Highly adept at utilizing metrics to help drive operations, and measuring performance against specific well-developed goals to identify gaps and implement solutions
- Intermediate level Javascript, CSS, RSX, HTML, SQL, Tableau experience
- Data analytics and metrics reporting
- Legal collaboration and documentation through ongoing partnerships dating back to the GSOC
- Risk mitigation and root cause analysis
- Exposure assessment and risk advisory
- 10 years change management and process improvement experience
References
15+ L5-L6 references immediately available upon request (please contact me and I will send document)
Addendum
- I have taken on mentor/trainer/lead roles on several of my previous non-Amazon and Amazon teams.
- Currently assigned to three SPS Mentors to work on my personal growth: i.e. SQL skills, leveling up to level 5, etc.
- Currently assigned to two SPS Mentees assisting them with their growth within SPI and SPI workflows
- 2+ years’ experience with SQL/JavaScript
- Utilize Hubble daily for current SPI role (Risk Manager, DSP Policy Enforcement, Internal Risk)
- I am a 2023 graduate of the following Amazon Leadership Institute Certifications (Project Yoda – SPS Mentoring Program, All Series—Leading Change, and All Series—Earn Trust).
- I created training content, guides, and centralized resources for 10+ programs, workflows, and processes on SPI TRIAGE covering hundreds of different resources, hosted 1:1 and group trainings to US and IND-based peers, and helped train the entire SPI TRIAGE team before joining EPM. I offered training/mentorship during new employee onboarding and was the sole auditor for my team’s SIMS and investigations.
- I am studying offline and planning to test for several AWS certifications in 2024
Lean Six Sigma Green Belt
AWS Certified Cloud Practitioner (Foundational)
AWS Data Analytics (Specialty)
AWS Data Engineer Associate (Beta)
Security (Specialty)
-Verbally rated top-tier by SPI direct manager spring 2023 (Jalen B.)
- ‘Unable to be documented in Forte as I was only a few months into my role’
- Consistently the first person on my team to turn in their work each week, I am documented in Forte for a Q1 2024 L5 Promotion (Jalen B.), I have numerous recent written compliments/feedback from peers/leadership I am able to share.
- Six accolades; four of those received since joining SPI
- Internal Risk, DSP, Policy Enforcement; currently running/monitoring/leading three program areas and risk monitoring areas following the entire risk mitigation cycle (happy to elaborate 1:1)
- Explicit/unauthorized internal activity
- Permissions monitoring/permissions group owner
- Continuously running/updating SQL queries
- Data analysis
- Data visualization
- Risk analysis
- Cross-functioning and collaborating with other support teams to reduce risk by identifying technical aspects of risk that can be changed/improved by engineers or program managers, i.e. communications sent out, etc.
- WBR/QBR metrics
- Service reviews
- Lead/trainer on my team
- On track for Q1 2024 Promotion to L5 per Forte
Special Projects I have been involved with (see below):
Special Projects I have been involved with:
- EMT 2.0 launch and EMT 2.0 JavaScript email template building
- 24x7 365 Global Security Operations and on-call support
- India-CIOPS AWS Connect country launch – built call flow and monitored CloudWatch logs and coding - Sole POC and Trainer for their team to get them up to speed; hosted group 1:1 trainings on AWS Connect system
- AvSec Aviation security Connect launch – built call flow and monitored CloudWatch logs and coding - Sole POC and Trainer for their team to get them up to speed; hosted group 1:1 trainings on AWS Connect system
- IVR Cleanup Project on AWS Connect supporting ~25 countries
- Rebuilt 25 country flows (happy to elaborate 1:1)
- Holiday IVR project on AWS Connect supporting ~25 countries
- Modified 25 countries every major U.S. holiday to put into ‘holiday mode’ to reflect holiday options for calls (happy to elaborate 1:1)
- Taylor Swift Eras World Tour Counterfeit ASIN Suppressions partnership w/ EDM; thousands of counterfeit ASINS removed from Paragon
- Legal cases with SPI Legal Teams related to dropship behavior, counterfeit and illegal activity, collusion, restricted products
- I completed the Weekly SPI Audit and flash that was sent to SPI leadership on previously enforced sellers that were reinstated with corresponding reinstatement information.
- I partnered with several POCs across multiple teams/units to compile metrics and complete the PowerPoint slide deck for the 2023 DSP Program Leadership Offsite event, overseeing four business units.
- Weekly WBR metrics preparation and presentation on EPM
- Quarterly business reviews preparation for various business units and Sr. Leadership
- Service reviews collaborating across teams regarding Internal Amazon tools
Timeline
Risk Manager I / Risk Specialist I
Amazon Special Projects & Investigations
11.2022 - Current
Support Engineer II / Security Risk Analyst
Amazon Worldwide Critical Incident Operations
04.2020 - 11.2022
Lead Security Systems Operator
Arizona Public Service
08.2018 - 04.2020
Lead 911 Dispatcher / Tactical Dispatcher / Trainer
Glendale Police Department
01.2013 - 09.2018
Master of Arts - Criminal Justice
Arizona State University
Bachelor of Science - Law Enforcement Management
Northern Arizona University
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