Derrick Shirland
Gambrills
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2023 - 01.2024
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Maintained accurate records of customer transactions in line with bank procedures.
- Sold and cross-sold bank products to new and existing customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Team Member/Delivery Driver
Romeo’s Pizza
09.2022 - 06.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
- Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Handled food deliveries responsibly by packaging orders securely and delivering within specified timeframes.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
Crew Member
Chipotle
01.2020 - 05.2021
- Provided excellent customer service greeting customers
- Took customer orders, prepared meals, and processed payments
- Assisted other team members with prepping ingredients
- Maintained a clean food prep area and lobby
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Took orders, prepared meals, and collected payments.
- Participated in regular team meetings, offering valuable insights for continuous process improvement initiatives.
Education
Bachelor of Arts - Economics
University of Maryland - College Park
College Park, MD05.2026
High School Diploma -
Baltimore School of the Arts
01.2019
Skills
- Currency Exchange
- Relationship Building
- Commercial Banking
- Cash handling and management
- Drawer management
- Payment Collection
Timeline
Bank Teller
Wells Fargo
06.2023 - 01.2024
Team Member/Delivery Driver
Romeo’s Pizza
09.2022 - 06.2023
Crew Member
Chipotle
01.2020 - 05.2021
Bachelor of Arts - Economics
University of Maryland - College Park
High School Diploma -
Baltimore School of the Arts