Derrick Strickland
Maylene,AL
Summary
Dedicated and focused Project Management Specialist with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in employee training and development, customer service and process improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager/Route Evaluation Team
United States Postal Service, USPS
Maylene, AL
10.2023 - Current
- Lead a team to plan and evaluate the adjustment of over 90 delivery routes in 2023.
- Worked with union counterparts on team to ensure integrity and transparency was maintained throughout the process.
- Defined clear targets and objectives and communicated to other team members.
- Multitasked and saved the US Postal Service financially by leading a team and managing a local postal office at the same time.
- Leveraged Excel skills to input and compile data gathered from various sources.
- Developed and maintained project plans, timelines, and budgets.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
DLPS Property Investments, LLC
Self Employed
Alabaster, AL
02.2018 - Current
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Managed and oversaw operations, maintenance and administration of properties.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Postmaster/Station Manager-
United States Postal Service, USPS
Birmingham/Woodstock/Helena/Sylacauga, AL
09.2015 - 10.2023
- Successfully established a work culture that is positive and productive.
- Received US Postal Service Award of Excellence in 2016 and 2022
- Developed positive working relationships with local companies to maximize the working relationship.
- Hired, trained and evaluated hundreds of employees in several different facilities.
- Developed and maintained detailed reports of all post office activities using a large number of postal applications.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed staff and delegated tasks to maintain positive, productive administrative operations.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Managed relationships with vendors to maintain quality supplies at competitive prices.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Assisted in the hiring and training of new employees.
- Maintained accurate inventory levels for a variety of products and services offered by the post office.
- Prepared reports on operational activities for upper management review.
- Developed strategies to improve efficiency within the post office's operations.
- Monitored staff member adherence with regulations and procedures.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
Project Manager/Dispute Resolution Team- Detail
United States Postal Service, USPS
Birmingham, AL
02.2018 - 02.2020
- Lead a team to resolve over 480 conflicts and disputes a year that could not be resolve at there local office level.
- My resolutions and decisions saved the US Postal Service a over of $1.2 million a year.
- Spearheaded negotiation of union contracts as postal management representative.
- Wrote detailed decisions that assisted in resolving conflicts and issues.
- Used administration skills to document decisions made by resolution team and to detail
- Negotiated collective bargaining agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Interpreted complex regulations related to dispute resolution proceedings.
- Delivered conclusions on mediation cases.
- Readied settlement paperwork for signature.
- Advised clients on methods of avoiding future disputes or conflicts.
- Exceeded customer satisfaction by finding creative solutions to problems.
Delivery Operations Analyst
United States Postal Service, USPS
Birmingham, AL
01.2013 - 09.2015
- Lead several teams to improve delivery facilities throughout the state.
- Travel the state conducting audits and guiding delivery in order to meet company goals.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Developed and utilized administration skills to update tracking spreadsheets using excel and several other postal applications.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Identified operational and performance issues and worked with managers to resolve concerns.
Education
Bachelor of Science - Human Resources Management
Faulkner University
Montgomery05.2018
Skills
- Team and Project Management
- Information Confidentiality
- Customer Service
- Administration and Management
- Organizational Awareness
- Planning and Evaluating
- Manage Budgets
- Integrity
- Corrective Actions
- Supply Chain Management
- Training Employees
- Technical Writing
- Relationship Building
Certification
Team Leader - Route Inspection Certification- 2013
Supervisor Training Certificate - 2011
Postmaster Training Certificate -2015
Dispute Resolution Certified- 2018
EEO Training Certification- 2020
US Army Veteran
Timeline
Project Manager/Route Evaluation Team
United States Postal Service, USPS
10.2023 - Current
DLPS Property Investments, LLC
Self Employed
02.2018 - Current
Project Manager/Dispute Resolution Team- Detail
United States Postal Service, USPS
02.2018 - 02.2020
Postmaster/Station Manager-
United States Postal Service, USPS
09.2015 - 10.2023
Delivery Operations Analyst
United States Postal Service, USPS
01.2013 - 09.2015
Bachelor of Science - Human Resources Management
Faulkner University