Derrick Thompson
Allen,TX
Summary
Accomplished financial analyst with over ten years of experience specializing in credit bureau reporting, data analysis, and project management. Demonstrates a high degree of independence and adaptability in fast-paced environments, excelling in both individual and collaborative settings. Offers a strong blend of analytical skills, strategic thinking, and interpersonal communication to drive efficient decision-making and operational excellence. Proficient in balancing multiple tasks, ensuring compliance, and enhancing business processes through effective management and training.
Overview
7
7
years of professional experience
Work History
Sr. Operations Production Coordinator
Capital One Auto Finance
10.2017 - 06.2020
- Subject Matter Expert (SME) solved specific problems for managers and team members and meet challenges daily.
- Prioritized tasks to meet or exceed timelines and supervised multiple responsibilities at the same time.
- Utilized data-driven insights to optimize resource utilization rates across various stages of the manufacturing process.
- Implemented policies and standard operating procedures for continuous improvement.
- Lead training initiatives for new hires and vendors, fostering a skilled workforce committed to meeting organizational objectives.
- Effectively navigated through multiple screens and various systems in a production environment while maintaining high levels of quality.
- Determined customer requests and validate accuracy of reporting by utilizing various systems and data available.
- Communicated with team members and other departments to resolve disputes in a customer first resolution.
- Created documentation and reports for management, handling all customer information with the utmost confidentiality.
- Consistently performed as a top performer, meeting or exceeding daily expectations while managing and prioritizing other tasks.
- Owned and executed manual tasks and provided feedback when necessary.
Operations Production Coordinator
Capital One Auto Finance
11.2013 - 10.2017
- Coordinated cross-functional teams for successful project execution, ensuring timely deliveries and quality control.
- Oversaw quality assurance procedures to ensure adherence to industry standards and regulatory compliance requirements.
- Collaborated with management to set realistic production goals, resulting in consistent achievement of targets.
- Analyzed performance metrics to identify areas for improvement, driving continuous process enhancements.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
Service Operations Production
Capital One Auto Finance
04.2013 - 11.2013
- Data Analyst reviewed and investigated processes and responded to disputes that will be sent to the credit reporting agency.
- Maintained high levels of productivity.
- Resolved issues quickly to maintain productivity goals.
- Trained to handle more complex accounts
Education
High School Diploma -
Palestine High School
Palestine, TX06.2001
Skills
- Strong Communication Skills
- Operational Efficiency
- Quality Assurance
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Adaptability and Flexibility
- Continuous Improvement Initiatives
- Decision-Making
- Flexible Schedule
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved two All-Star awards by sustaining exceptional performance with accuracy and efficiency.
- Achieved Diamond award for collaborating with team member in the development of a tool help with accurate reporting.
Timeline
Sr. Operations Production Coordinator
Capital One Auto Finance
10.2017 - 06.2020
Operations Production Coordinator
Capital One Auto Finance
11.2013 - 10.2017
Service Operations Production
Capital One Auto Finance
04.2013 - 11.2013
High School Diploma -
Palestine High School