Derrick Tillman
Thomasville,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Department Secretary
Tallahassee Memorial Hospital
Tallahassee, Florida
2020.11 - Current
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained digital and physical filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered, responded to and transferred over 50 daily phone calls on multi-line phone system
Warehouse Packer
UPS
Tallahassee, FL
2021.10 - 2022.01
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Created shipping labels to complete daily order processing.
- Built and wrapped pallets to secure shipment with freight carriers.
- Packed and loaded boxes into vehicles using care to prevent damage.
- Transported shipments from warehouse to trucks using forklifts.
- Reviewed orders to verify products met specifications.
- Organized items on racks, shelves and bins to maintain established order.
Front Desk Clerk
Holiday Inn
Tallahassee, Florida
2016.03 - 2022.01
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
Office Manager
Parasource Legal
Tallahassee, FL
2012.03 - 2018.10
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations while scheduling appointments for department managers.
Teller
Wild Adventures Theme Park
Valdosta, GA
2009.05 - 2011.03
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Thomasville High School
Thomasville, GA05.2008
Skills
- Excellent written and oral communication
- Customer Relations
- Technical Support
- Staff education and training
Timeline
Warehouse Packer
UPS
2021.10 - 2022.01
Department Secretary
Tallahassee Memorial Hospital
2020.11 - Current
Front Desk Clerk
Holiday Inn
2016.03 - 2022.01
Office Manager
Parasource Legal
2012.03 - 2018.10
Teller
Wild Adventures Theme Park
2009.05 - 2011.03
High School Diploma -
Thomasville High School