DERRICK WATSON
Green Cove Springs,FL
Summary
Customer Service Specialist | Travel Consultant with 12+ years of experience brings a methodical approach to troubleshooting, crisis management, and customer service. Expertise in utilizing computer programs and project management skills to enhance customer satisfaction and streamline operations. Demonstrated ability in planning and scheduling with a keen eye on security awareness, aiming to leverage these skills to deliver high-quality service and support in dynamic environments.
Overview
14
14
years of professional experience
Work History
Domestic Travel Coordinator
Veteran Evaluation Services
Remote
09.2024 - Current
- Coordinated travel arrangements for clients, ensuring compliance with organizational policies and procedures.
- Managed itineraries, balancing multiple schedules to optimize travel efficiency and cost-effectiveness.
- Developed streamlined processes for booking accommodations, reducing time spent on administrative tasks.
- Implemented feedback mechanisms to continuously improve the travel coordination process based on client experiences.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
Virtual Receptionist
Map Communications
WFH
01.2023 - 03.2023
- Managed incoming calls, took messages, and redirected calls
- Utilize language skills to provide exceptional customer service to clients from diverse backgrounds, ensuring a positive and professional experience for all callers.
- Enhance customer experience by providing personalized greetings and assistance to each caller, ensuring a professional and welcoming interaction that reflects positively on the company's image.
- Leverage technology tools and systems effectively to streamline call management processes, increase efficiency, and enhance overall customer experience.
Customer service | Tech Support
Purple Cow Internet
WFH
07.2023 - 09.2024
- Provided technical support for internet, IPTV, and VoIP phone services.
- Managed billing inquiries, resolved payment issues, and explained invoices.
- Demonstrated in-depth product knowledge to address customer queries.
- Maintained accurate customer records and collaborated with cross-functional teams.
- In this role, I ensured exceptional customer experiences and played a key role in technical support, billing, and sales support for a range of services.
Travel Coordinator
Goodwill Staffing and Recruitment
WFH
10.2022 - 02.2023
- Book flights and accommodations for Travel Nurses and Doctors across Canada
- Stay within budget for said travel plans.
- Utilizing industry tricks and tips to further stay in a budget while also gaining rewards for the company
Remote Repair Agent
Best Buy | Geek Squad
WFH
02.2022 - 10.2022
- Facilitate the complete solution of product repair, troubleshooting, upgrades, installations and other services using an online portal and remote desktop software
- Tutor clients on the proper and optimal use of their products
- Identify and recommend additional solutions to the client
- Maintain certain minimum KPI’s
- Leverage advanced troubleshooting skills to resolve technical issues remotely and provide exceptional customer service to ensure customer satisfaction and loyalty.
Travel Consultant | CSR
AMEX | Aspire Lifestyles
WFH
03.2021 - 03.2022
- Determining clients' needs and suggesting suitable travel packages
- Organizing travels from beginning to end, including tickets, accommodation and transportation utilizing GDS
- Supplying travelers with pertinent information related to their travel
- Utilize expertise in luxury travel and exceptional customer service to create personalized travel experiences for high-end clients.
Customer Service Representative
HGS
WFH
01.2020
- Answer inbound calls pertaining to billing, information on products and customer care
- Updating accounts, billing, and sensitive information
- Identifying opportunities to upsell and cross-sell products or services to enhance customer experience and drive revenue growth.
- Implement innovative customer service strategies to enhance customer satisfaction and loyalty, utilizing analytics to identify trends and opportunities for improvement in the customer service experience.
Executive Assistant | Social Media Coordinator
Private Realtor
Hamilton, Ontario
01.2020 - 09.2020
- Scheduled events and created and maintained the office calendar.
- Managed office space and equipment
- Edited and proofread advertisements, and submitted to local sources.
- Develop and maintain relationships with potential clients through social media platforms, increasing brand visibility and generating new leads for the realtor's listings.
- Utilize social media platforms to promote properties and engage with potential clients, creating a strong online presence for the real estate business.
Teen Director
Carnival Cruise Lines
Shipboard
08.2012 - 11.2017
- Remained up to date on youth trends
- Created and implemented lesson plans
- Utilized surveillance skills to ensure safety and security.
- Sold and advertised 'teen' tours in partnership with Shore Excursion Department.
- Organize and oversee engaging and interactive activities specifically designed to cater to the entertainment preferences of teenagers on board, ensuring a fun and memorable experience for young passengers.
Education
Travel and Tourism -
Penn Foster College
12-2020
High School Diploma - undefined
Florida Youth ChalleNGe Academy
Starke, Florida01-2008
Skills
- Technical Support
- Billing
- Identifying Solutions
- KPI Management
- Project Management
- Computer Programs
- Canva Design
- Google Workspace
- Salesforce
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Customer Service-oriented
- Editing and Proofreading
- Social Media Coordination
- Sales and Advertising
- Event Management
- Business Management
Timeline
Domestic Travel Coordinator
Veteran Evaluation Services
09.2024 - Current
Customer service | Tech Support
Purple Cow Internet
07.2023 - 09.2024
Virtual Receptionist
Map Communications
01.2023 - 03.2023
Travel Coordinator
Goodwill Staffing and Recruitment
10.2022 - 02.2023
Remote Repair Agent
Best Buy | Geek Squad
02.2022 - 10.2022
Travel Consultant | CSR
AMEX | Aspire Lifestyles
03.2021 - 03.2022
Customer Service Representative
HGS
01.2020
Executive Assistant | Social Media Coordinator
Private Realtor
01.2020 - 09.2020
Teen Director
Carnival Cruise Lines
08.2012 - 11.2017
High School Diploma - undefined
Florida Youth ChalleNGe Academy
Travel and Tourism -
Penn Foster College