Derrick Williams
Plano,TX
Summary
Dedicated Front Desk Supervisor recognized for enhancing guest experiences through effective conflict resolution and exceptional communication skills. Proven ability to streamline operations and improve workflow efficiency, resulting in increased guest satisfaction ratings. Core competencies include time management, teamwork, and adaptability in fast-paced environments. Committed to fostering a welcoming atmosphere while optimizing front desk performance.
Overview
11
11
years of professional experience
Work History
Front Desk Supervisor
Runez Buie Ranch
Cathedral City, CA
02.2021 - 11.2024
- Monitored daily occupancy statistics, revenue amounts and rates of rooms sold.
- Upheld high standards of guest reception with professionalism.
- Managed day-to-day activities at the front desk covering guest arrivals, departures, and reservation handling.
Customer Service Account Manager
Sykes Call Center
Rome, GA
10.2017 - 02.2021
- Consistently stayed informed about latest offerings and solutions.
- Handled accurate input of customer information into company software.
- Delivered initial response for customer inquiries through both phone and email channels.
Apartment Manager
ConAm
Las Vegas, NV
04.2014 - 10.2017
- Managed tenant concerns quickly, sustaining positive rapport.
- Facilitated efficient transition processes for new and exiting tenants.
- Generated detailed monthly reports on occupancy rates.
Education
Bachelor of Arts - Accounting And Finance
University of Nevada, Las Vegas
Las Vegas, NV05-2000
Skills
- Account Modifications
- Team Leadership
- Revenue Tracking
- Priority Customer Solutions
- VIP Client Engagement
- Hospitality Operations Support
Timeline
Front Desk Supervisor
Runez Buie Ranch
02.2021 - 11.2024
Customer Service Account Manager
Sykes Call Center
10.2017 - 02.2021
Apartment Manager
ConAm
04.2014 - 10.2017
Bachelor of Arts - Accounting And Finance
University of Nevada, Las Vegas
Similar Profiles
Derrick WilliamsDerrick Williams
Front Desk Supervisor at Runez Buie RanchFront Desk Supervisor at Runez Buie Ranch
Derrick WilliamsDerrick Williams
Office Manager at Runez Buie RanchOffice Manager at Runez Buie Ranch
Elyse DuleyElyse Duley
Circumgalactic Medium Modeling at Ed Buie II, PhDCircumgalactic Medium Modeling at Ed Buie II, PhD
Andre MenefeeAndre Menefee
Tech II 5G Verizon Service Technician at AsurionTech II 5G Verizon Service Technician at Asurion
Marcela OrtizMarcela Ortiz
Video Editor (Snapchat/BriannaPlayz/BriReacts) at TBNRVideo Editor (Snapchat/BriannaPlayz/BriReacts) at TBNR