Summary
Overview
Work History
Education
Skills
Timeline
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Derrick Williams

Plano,TX

Summary

Accomplished Front Desk Supervisor with a proven track record at Runez Buie Ranch, enhancing guest relations and streamlining operations for efficiency. Expert in reservations management and adept at problem-solving, significantly improved guest experience. Skilled in financial accuracy and time management, demonstrating a commitment to excellence and team leadership.

Overview

16
16
years of professional experience

Work History

Front Desk Supervisor

Runez Buie Ranch
02.2019 - 11.2024
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.

Front Desk Night Auditor

Sahara Hotel And Casino
09.2014 - 02.2019
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Logged wake-up call requests and set up automatic rings in system.
  • Performed nightly updates to room charges and rates.

Hotel Front Desk Clerk

Riviera Hotel & Casino
06.2008 - 09.2014
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Completed late check-ins and directed guests to rooms and facilities.

Education

Bachelor of Arts - Accounting And Finance

University of Nevada, Las Vegas
Las Vegas, NV
05-2000

Skills

  • Guest relations
  • Time management
  • Reservations management
  • Problem-solving skills

Timeline

Front Desk Supervisor

Runez Buie Ranch
02.2019 - 11.2024

Front Desk Night Auditor

Sahara Hotel And Casino
09.2014 - 02.2019

Hotel Front Desk Clerk

Riviera Hotel & Casino
06.2008 - 09.2014

Bachelor of Arts - Accounting And Finance

University of Nevada, Las Vegas

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Derrick Williams