Derrick Williams
Plano,TX
Summary
Accomplished Front Desk Supervisor with a proven track record at Runez Buie Ranch, enhancing guest relations and streamlining operations for efficiency. Expert in reservations management and adept at problem-solving, significantly improved guest experience. Skilled in financial accuracy and time management, demonstrating a commitment to excellence and team leadership.
Overview
16
16
years of professional experience
Work History
Front Desk Supervisor
Runez Buie Ranch
Cathedral City, CA
02.2019 - 11.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
Front Desk Night Auditor
Sahara Hotel And Casino
Las Vegas, NV
09.2014 - 02.2019
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Performed nightly updates to room charges and rates.
Hotel Front Desk Clerk
Riviera Hotel & Casino
Las Vegas, NV
06.2008 - 09.2014
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Completed late check-ins and directed guests to rooms and facilities.
Education
Bachelor of Arts - Accounting And Finance
University of Nevada, Las Vegas
Las Vegas, NV05-2000
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
Timeline
Front Desk Supervisor
Runez Buie Ranch
02.2019 - 11.2024
Front Desk Night Auditor
Sahara Hotel And Casino
09.2014 - 02.2019
Hotel Front Desk Clerk
Riviera Hotel & Casino
06.2008 - 09.2014
Bachelor of Arts - Accounting And Finance
University of Nevada, Las Vegas