Derrick Wolf
Kingfisher,OK
Summary
Highly-organized professional talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
41
41
years of professional experience
Work History
Assignment Tech 2
Pioneer
Kingfisher, OK
07.2023 - Current
- Executed Okie locates to ensure accurate placement of buried drops at customer locations.
- Processed service orders for technicians to complete installations.
- Troubleshot phone issues in CMS, SMX, IVUE, and the Switch, ensuring functionality through direct customer verification.
- Troubleshot internet issues reported by technicians, ensuring swift resolution and minimal downtime.
- Verified Master Drop Log for accuracy in drop and light readings using Smartsheet.
- Reviewed and updated splitter records for various locations using Smartsheet.
- Researched and identified addresses and locations using M4 maps.
- Dispatched technicians for jobs during on-call shifts and Saturdays.
- Addressed CSR inquiries regarding service locations and availability of copper or fiber services.
- Collaborated with OSP to verify service details when initial information was incomplete.
- Collaborated effectively with team members to achieve project goals.
- Managed multiple tasks simultaneously to ensure efficient workflow in a technical environment.
Local Tech IV
Pioneer
Kingfisher, OK
04.2006 - 07.2023
- Verified installation details by contacting customers.
- Installed and configured phone, internet, and TV services for residential and commercial clients.
- Resolved technical issues related to phone, internet, and TV services.
- Spliced fiber and copper drops to ensure seamless connectivity.
- Promoted the reliability and superiority of Pioneer services.
- Collaborated with OSP to resolve cable issues efficiently.
- Ensured customer satisfaction with services and products.
- Collaborated effectively with team members to achieve project goals.
Owner/Operator
Kingfisher Fast Lube
Kingfisher, OK
02.2003 - 04.2006
- Managed and maintained comprehensive bookkeeping records.
- Performed oil changes and routine maintenance on vehicles.
- Procured necessary supplies to maintain operational efficiency.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
Laborer
Wolf Ready MIx
Kingfisher, OK
06.1984 - 12.2002
- Performed regular checks of equipment for proper operation and safety compliance.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Completed variety of physical labor tasks.
- Operated front end loader, concrete truck, and semi to support construction projects.
- Coordinated job schedules with customers to ensure timely service.
- Processed bookwork and managed payment transactions.
Education
High School Diploma -
KINGFISHER
Kingfisher, OK05-1989
Some College (No Degree) - General Studies
Redlands Community College
El Reno, OKSkills
- Computer networking
- Networking basics
- Data entry
- Fiber and Copper Splicing
- Customer Service
- Multitasking and organization
Affiliations
- Secretary Kingfisher Golf Assn.
- Member Emmanuel Lutheran Church
- Volunteer time with Kingfisher High School Football
- Volunteer time cooking at Elks Lodge
Timeline
Assignment Tech 2
Pioneer
07.2023 - Current
Local Tech IV
Pioneer
04.2006 - 07.2023
Owner/Operator
Kingfisher Fast Lube
02.2003 - 04.2006
Laborer
Wolf Ready MIx
06.1984 - 12.2002
High School Diploma -
KINGFISHER
Some College (No Degree) - General Studies
Redlands Community College
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