Overview
Work History
Timeline
Volunteer
Derricka Gleason

Derricka Gleason

Jackson,MI

Overview

6
6
years of professional experience

Work History

Call Center Agent

InteLogix
06.2024 - 08.2025
  • Company Overview: Call center agent working for an electric company
  • Call center agent working for an electric company

Production Crew

Milsco
Jackson, MI
03.2022 - 12.2023
  • Operated machinery to enhance production efficiency, achieving consistent output targets.
  • Collaborated with the team to reduce downtime, resulting in improved workflow continuity.
  • Maintained equipment to ensure safety standards, minimizing operational disruptions.
  • Identified process improvements, leading to optimized resource utilization.
  • Monitored quality control measures, ensuring high product standards and customer satisfaction.

Customer Service/ Restaurant Service

Whites Chicken
Jackson, MI
11.2019 - 02.2022
  • Managed customer interactions, boosting satisfaction scores, and enhancing team efficiency.
  • Resolved customer issues promptly, improving service speed and reducing wait times.
  • Provided exceptional customer service, fostering a welcoming environment that enhanced guest satisfaction and loyalty.
  • Streamlined order processing to minimize wait times, resulting in a noticeable increase in customer throughput during peak hours.
  • Coordinated with kitchen staff to ensure timely meal preparation, improving service efficiency, and maintaining high-quality standards.

Timeline

Call Center Agent

InteLogix
06.2024 - 08.2025

Production Crew

Milsco
03.2022 - 12.2023

Customer Service/ Restaurant Service

Whites Chicken
11.2019 - 02.2022

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Derricka Gleason