Derricka Gleason
Jackson,MI
Overview
6
6
years of professional experience
Work History
Call Center Agent
InteLogix
06.2024 - 08.2025
- Company Overview: Call center agent working for an electric company
- Call center agent working for an electric company
Production Crew
Milsco
Jackson, MI
03.2022 - 12.2023
- Operated machinery to enhance production efficiency, achieving consistent output targets.
- Collaborated with the team to reduce downtime, resulting in improved workflow continuity.
- Maintained equipment to ensure safety standards, minimizing operational disruptions.
- Identified process improvements, leading to optimized resource utilization.
- Monitored quality control measures, ensuring high product standards and customer satisfaction.
Customer Service/ Restaurant Service
Whites Chicken
Jackson, MI
11.2019 - 02.2022
- Managed customer interactions, boosting satisfaction scores, and enhancing team efficiency.
- Resolved customer issues promptly, improving service speed and reducing wait times.
- Provided exceptional customer service, fostering a welcoming environment that enhanced guest satisfaction and loyalty.
- Streamlined order processing to minimize wait times, resulting in a noticeable increase in customer throughput during peak hours.
- Coordinated with kitchen staff to ensure timely meal preparation, improving service efficiency, and maintaining high-quality standards.
Timeline
Call Center Agent
InteLogix
06.2024 - 08.2025
Production Crew
Milsco
03.2022 - 12.2023
Customer Service/ Restaurant Service
Whites Chicken
11.2019 - 02.2022