Katherine Panensky
Whiting,NJ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Arise Virtual Solutions Inc.
Miramar, FL
06.2021 - 03.2023
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Processed customer account changes with proprietary software.
- Implemented additional services to maintain exceptional client service ratings.
- Took over 40 inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base 95 %.
- Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 78% to 95%.
Call Center Customer Service Representative
Homesource Staffing LLC
Atlanta, GA
06.2020 - 12.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Increased customer satisfaction ratings 83% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Increased customer traffic count by 95% and retail sales by 28%.
Education
High School Diploma -
06.2001
Skills
- Data entry
- Customer support
- Payment processing
- Account management
- Call center operations
- Training and development
- Data evaluation
- Inbound and Outbound Calling
- Customer Service Management knowledge
- Customer relations
- Credit card payment processing
- dependable
- reliable
- flexible
- attention to detail
Timeline
Call Center Agent - Arise Virtual Solutions Inc.
06.2021 - 03.2023
Call Center Customer Service Representative - Homesource Staffing LLC
06.2020 - 12.2021
Susan E Wagner High School - High School Diploma,
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