DERRICKA PROCTOR
West Point,GA
Summary
Expert in coordinating schedules and managing correspondence Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Department Manager
Walmart
Valley, AL
08.2017 - Current
- Remain familiar with all new product offerings and make sure they are displayed properly.
- Followed safety protocols and company processes and procedures.
- Monitored daily sales figures to track trends in customer buying behavior.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Call Center Agent/Leader
Intercall
West Point, GA
02.2014 - 08.2017
- Ensured excellent service standards, responded efficiently to customer inquiries and maintained high customer satisfaction
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
Customer Service Representative
Amazon
Remote
05.2011 - 02.2014
- Completed data entry and research as required to troubleshoot customer problems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Troup County High School
Lagrange, GA05.2012
Skills
- Proficient in Microsoft Products
- Strategic Planning
- Data Entry
- Problem-Solving
- Exceptional Customer Service
- Administrative Support
- Time Management
- Accounting
- Employee Scheduling
- Supply and Inventory Management
- Supervisor
- Word, Excel, expertise
- Clerical Support
References
- Monique Summers, Pastor, (706)-773-4927
- Allison Trimble, Business, (706)-887-9744
- Tony Carter, Manager, (706)-984-2555
Timeline
Department Manager
Walmart
08.2017 - Current
Call Center Agent/Leader
Intercall
02.2014 - 08.2017
Customer Service Representative
Amazon
05.2011 - 02.2014
High School Diploma -
Troup County High School