Juan J. Mauras
Douglassville,PA
Summary
Seasoned Service Department Manager with comprehensive experience in overseeing department operations, customer service, and team management. Possess strong leadership skills alongside effective communication capabilities that facilitate seamless interactions with both staff and customers. Notable for optimizing service procedures, improving efficiency, and ensuring high levels of customer satisfaction. Showcased ability to handle crisis situations calmly and efficiently, demonstrating problem-solving abilities which contribute significantly to business growth.
Overview
16
16
years of professional experience
Work History
Service Department Manager
Hydroscapes
Parker Ford, US
03.2022 - Current
- Develop and execute the Service Department in a manner that fairly balances Hydroscapes' interests, customers' needs, and the well-being of our service team.
- Responsible for all scheduling logistics of the Service Department.
- Maintain an efficient operational system in the Service Department and discover ways to improve operations.
- Quarterly assessments on Service Department operations.
- Finance management of the Service Department including invoicing and daily profitability assessing.
- Customer service focused on taking take of each and every customer, residential or commercial.
- Communicate effectively with customers and resolves concerns regarding service needs, scheduling and estimates.
- Account management and contract writing for large residential communities. Working close with HOA boards.
- Service vehicle and equipment management.
- Work on all projects with the Operations Manager.
- Be the 'go-to' person for the Operations Manager if they are unable to complete a project.
- Inventory management of parts needed for service appointments and schedule.
- Supervised team members to maintain high-quality customer service standards.
- Develop systems for increased efficiency across all departments in company.
- Manage in-field service technicians questions and issues throughout the day.
- Handle all office technical issues.
Associate Varsity Boys Basketball Coach
Owen J. Roberts High School
Pottstown, US
09.2024 - Current
- Work directly with Head Coach to carry out his duties to finish.
- Head Coach of junior varsity team.
- Player development and mentoring.
- Strategize for each practice and game.
- Work toward building and teaching good sportsmanship, cooperative work ethic and responsibility.
Varsity Boys Middle School Basketball Coach
Daniel Boone School District
Douglassville, US
12.2022 - 09.2024
- Ensures all athletes meet eligibility requirements before and during season.
- Player development both physically and mentality.
- Plan and supervise each practice and game.
- Adhere to PIAA rules and regulations and District's policies.
- Ensure discipline and sportsmanship behavior at all times.
- Motivates athletes and coaching staff while encouraging school spirit.
- Supervises the roles and activities of the assistant coaches.
Service Manager
DS Pool Service
Limerick, US
03.2021 - 03.2022
- Oversee service team in ensuring accountability for exceptional service quality and response times.
- Intake all service leads, create quotes and sell projects to achieve monthly targets.
- Recruit, train, and manage service technicians to foster a collaborative, high-performing culture.
- Oversee dynamic field service scheduling and ensure adherence to company operational standards while balancing customer needs.
- Contribute to back-office functions, including invoicing, and HR, as necessary.
- Lead in Department inventory management and purchasing.
- Manage and maintain company website. Updates in items cost for retail store as well.
Logistics Coordinator
Pinnacle Driveaway
Morgantown, US
01.2020 - 03.2021
- Coordinate commercial vehicles destinations all over the United States and Canada.
- Knowledge and skills in trucking, freight coordination, and supply chain management.
- Strong problem-solving, communication, and teamwork abilities.
- Experience with transportation management systems and DOT regulations.
- Manage transport drivers all of the Unite States and Canada have safe and profitable routes.
- Proficiency in technology and tools used for logistics optimization.
- Run company wide safety program.
- Run company wide orientation of on boarding process with new transport drivers.
Route Driver
RDS Vending
Norristown, US
10.2015 - 01.2020
- Ensures that truck is properly loaded with all product required to properly service all scheduled machines following outlined operational procedures.
- Maintains proper inventory levels and product distribution for vending machines.
- Performs product rotation to ensure freshness at designated client locations for vending machines.
- Provides client and customer satisfaction in every aspect of job performance.
- Performs routine cleaning and sanitation of vending machines and other related equipment.
- Conducts minor service and adjustments on machines. When necessary, reports defective equipment to designated maintenance repair service operators or technician dispatcher.
- Maintains accurate machine product and inventory data via a handheld computer.
- Listens to and resolves service complaints.
- Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected, and product.
- Conducts inventory reconciliation in accordance with established procedures.
- Keeps company vehicle clean and organized at all times; performs pre- and post-trip vehicle inspections.
Route Driver
Canteen Vending
Phoenixville, Pennsylvania
01.2010 - 10.2015
- Ensures that truck is properly loaded with all product required to properly service all scheduled machines following outlined operational procedures.
- Maintains proper inventory levels and product distribution for vending machines.
- Performs product rotation to ensure freshness at designated client locations for vending machines.
- Provides client and customer satisfaction in every aspect of job performance.
- Performs routine cleaning and sanitation of vending machines and other related equipment.
- Conducts minor service and adjustments on machines. When necessary, reports defective equipment to designated maintenance repair service operators or technician dispatcher.
- Maintains accurate machine product and inventory data via a handheld computer.
- Listens to and resolves service complaints.
- Accountable for all receipt of goods, invoices, delivery tickets, cash received or collected, and product.
- Conducts inventory reconciliation in accordance with established procedures.
- Keeps company vehicle clean and organized at all times; performs pre- and post-trip vehicle inspections.
Education
Information Technology (A.S) -
Montgomery County Community College
Blue Bell, PADiploma -
Pottstown Senior High School
Pottstown, PASkills
- Decision making
- Scalability
- Task prioritization
- Proficient in Microsoft products
- Customer relationship management
- Analysis skills
- Contracts
- Proficient in QuickBooks
- Customer communication
- Operational efficiency
- Finance management
- Route optimization
- Scheduling logistics
- Team leadership
- Staff motivation
- Critical thinking
- Team collaboration and leadership
- Coaching and mentorship
- Task delegation
- Reporting and documentation
- New employee hiring
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Associate Varsity Boys Basketball Coach
Owen J. Roberts High School
09.2024 - Current
Varsity Boys Middle School Basketball Coach
Daniel Boone School District
12.2022 - 09.2024
Service Department Manager
Hydroscapes
03.2022 - Current
Service Manager
DS Pool Service
03.2021 - 03.2022
Logistics Coordinator
Pinnacle Driveaway
01.2020 - 03.2021
Route Driver
RDS Vending
10.2015 - 01.2020
Route Driver
Canteen Vending
01.2010 - 10.2015
Information Technology (A.S) -
Montgomery County Community College
Diploma -
Pottstown Senior High School