Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick D. Toussaint

Parker,Colorado

Summary

To obtain an entry-level position in the criminal justice field. Offering strong investigative and interpersonal skills to work with individuals with diverse backgrounds. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Manger of Client Services

Journey Through Forever
New Orleans, Louisiana
01.2020 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Established performance and service goals and held associates accountable for individual performance.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
  • Helped develop monthly schedules and assignments.
  • Assisted with researching grants and grant writing tasks.

Intern (Outreach Team)

Journey Through Forever
New Orleans, Louisiana
01.2019 - 01.2020
  • Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Connected individuals with available and relevant resources.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Wrote content for newsletters, social media pages and informational packets.
  • Developed presentations for public events, community groups and school assemblies.
  • Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
  • Created and implemented community-based programs to improve education or fill specific needs.
  • Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.

OWNER

GREAT LOOK LAWN CARE DERRICK TOUSSAINT
04.2009 - Current
  • This is my personal lawn care business that has been serving communities with quality
  • Cut lawn using, power or riding mower and trim and edge around walks, flower beds, and walls
  • Landscape by planting flowers, grass, shrubs, and bushes
  • Sweep walkway of debris
  • Trim shrubs and pull weeds
  • Rake, mulch, and prune the grounds as needed
  • Water plants and grass as needed and apply fertilizer.

FACILITIES MANAGER

Audubon Nature Institute and Zoo
02.2019 - 08.2020
  • My job includes maintaining and keeping the zoo clean and performing minor repairs
  • Oversee the appropriate monthly/quarterly/semi-annual/annual reporting as agreed with the client
  • Coordinate the negotiations of new and existing contracts along with completing necessary vendor set up forms and reviewing Certificate of Insurance for compliance
  • Manage contractors when on site ensuring each contractor is following all client and JLL polices and ensuring the delivery of the service is completed correctly
  • Actively involved in preparing, understanding and managing the site’s LDRPS program
  • Along with ensuring the site leader has been informed of the annual EED program
  • Maintains and follows the Client’s Security program and policies which includes all site audit reports
  • Ensures all supply orders are placed in a timely manner; comply with all sourcing directives
  • Coach and develop direct report employees to reach full potential, dealing directly and quickly with performance issues and positioning employees for success within the firm
  • Meet regularly with employees 1:1 and in team meetings
  • Ensure that individual development plans are in place for all subordinates and report bi-annual progress on these plans
  • Oversee all of the above essential functions at your direct report’s location
  • Oversee all preventive maintenance programs for all utility, buildings and grounds.

SHON PRICE

LABOR | SALACIA LOGISTICS, LLC
01.2017 - 01.2019
  • My job included driving multiple types of Forklifts, Filling rice and sandbags, and Operating the Filling machine and Hopers
  • Cleaning and preparing construction sites
  • Loading and unloading materials and equipment
  • Building and taking down scaffolding and temporary structures
  • Digging trenches, compacting earth and backfilling holes
  • Operating and tending machinery and heavy equipment
  • Following instructions from supervisors and implementing construction plans
  • Assisting skilled tradespeople in their duties.

LINE NESTER
02.2014 - 06.2015
  • ARMSTRONG HARDWOOD FLOORING
  • ANTHONY MAYHAM, My job as a Line Nester was to inspect the quality of the floor pieces at the end of the line before going in boxes
  • Set-Up, operated, monitored, and performed troubleshooting tasks for automatic test equipment
  • Audited and cycle counted inventory controlling departments days on hand
  • Participated in Kaizen events in efforts to reduce waste in manufacturing processes
  • Calculated Run Time, set-up, and monitored amp/voltage meters for silver plating process of copper according to customer specs
  • Executed cleaning process of ceramics using Hydrofluoric Acid (0 incidents due proper usage of PPE)
  • Accurately packaged, bar coded, labeled, and processed inventory changes using scanning system

GAS FREE TECHINC, T
02.2010 - 08.2013
  • T
  • BARGE JERRY MURL, My job was to clean barge of all fuel and oils by using a pressure washer
  • Set-Up, operated, monitored, and performed troubleshooting tasks for automatic test equipment
  • Audited and cycle counted inventory controlling departments days on hand
  • Participated in Kaizen events in efforts to reduce waste in manufacturing processes
  • Calculated Run Time, set-up, and monitored amp/voltage meters for silver plating process of copper according to customer specs
  • Executed cleaning process of ceramics using Hydrofluoric Acid (0 incidents due proper usage of PPE)
  • Accurately packaged, bar coded, labeled, and processed inventory changes using scanning system
  • TIRE&LUBE TECH/STOCKER| WALMART
  • MR
  • HARMEN # (504-341-0011)

10.2008 - 01.2009
  • Changed oils and filters, checked the tire pressure and added fluids when needed
  • Rotated tires, checked brakes and ran diagnostic tests
  • Reviewed manuals to assist customers with maintenance questions
  • Created relationships of trust with customers by engaging and following up
  • Page 2

Education

Master of Arts - Criminal Justice

Southern A.M. University
Baton Rouge Louisiana
01.2020 - 05.2022

Associate of Arts - Criminal Justice

Delgado Community College
New Orleans, LA
01.2018 - 01.2020

Skills

Leadership and supervision

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Timeline

Manger of Client Services

Journey Through Forever
01.2020 - Current

Master of Arts - Criminal Justice

Southern A.M. University
01.2020 - 05.2022

FACILITIES MANAGER

Audubon Nature Institute and Zoo
02.2019 - 08.2020

Intern (Outreach Team)

Journey Through Forever
01.2019 - 01.2020

Associate of Arts - Criminal Justice

Delgado Community College
01.2018 - 01.2020

SHON PRICE

LABOR | SALACIA LOGISTICS, LLC
01.2017 - 01.2019

LINE NESTER
02.2014 - 06.2015

GAS FREE TECHINC, T
02.2010 - 08.2013

OWNER

GREAT LOOK LAWN CARE DERRICK TOUSSAINT
04.2009 - Current

10.2008 - 01.2009

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Derrick D. Toussaint