Berny Morales-Corado
Washington,DC
Summary
Front-of-house operations leader with experience managing guest services and restaurant service delivery. Strengths include employee coaching, training programs, and customer service process improvements. Proven ability to resolve guest issues and support staff performance.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Head of People and Guest Services
ECC Enterprises Holding Company LLC - McDonald's
Springfield, VA
08.2026 - Current
- Supported strategic HR leadership by managing end-to-end HR operations, workforce planning, employee engagement, and retention efforts to strengthen high-performing culture.
- Sourced candidates and coordinated interviews to strengthen recruitment strategy and align talent with organizational needs.
- Helped build training and professional development programs by creating structured curriculum, succession planning, and mentorship support for career growth and skill building.
- Supported performance management by coordinating review cycles, performance improvement plans, feedback practices, and recognition programs.
- Monitored productivity, labor budgets, scheduling, and shift operations to help meet key business targets.
- Reinforced hospitality standards across front counter and drive-thru to enhance customer satisfaction and streamline issue resolution.
- Monitored state and federal labor laws, OSHA, EEO, wage and hour rules, and McDonald's corporate HR policies to ensure compliance and mitigate risk.
Restaurant Manager
ECC Enterprises Holding Company LLC - McDonald's
Springfield, VA
06.2026 - Current
- Supported daily restaurant operations across front counter, drive-thru, kitchen, and guest service.
- Supervised, coached, and supported a team of 40 employees to ensure efficient operations.
- Coordinated shift activities, assigned responsibilities, and supported management with business objectives.
- Trained and onboarded new team members, enhancing performance and consistency through effective coaching.
- Monitored labor productivity and service times to align with restaurant performance goals.
- Followed McDonald’s operational standards, food safety, sanitation, and quality procedures.
- Handled guest concerns professionally and resolved issues to support strong customer service.
Front of House Manager, HR Coordinator & Event Coo
Billy Hicks Georgetown LLC
Washington, DC
11.2024 - 06.2026
- Led, trained, and supervised team of 30+ staff, including scheduling, performance management, and coaching.
- Developed operational strategies enhancing guest experience and contributing to overall restaurant performance.
- Supported daily front-of-house operations to keep service efficient and maintain guest satisfaction across all shifts.
- Resolved guest concerns and applied operational improvements to strengthen service quality and overall performance.
- Monitored customer feedback and complaints, providing prompt and satisfactory resolutions.
- Coordinated private events and group dining logistics, overseeing all aspects from planning to successful completion.
- Managed inventory and vendor ordering, ensuring adequate supply levels and effective cost control.
- Supported full-cycle recruitment and HR processes through Indeed and JazzHR ATS, including sourcing, interviewing, and onboarding.
- Managed social media accounts across Instagram, Facebook, and TikTok.
Catering & Events Specialist
Good Stuff Eatery Crystal City LLC
Crystal City, Virginia
05.2023 - 07.2025
- Coordinated event setup and service for groups of 10 to 80 guests, ensuring seamless seating, dining, and guest relations.
- Utilized detailed knowledge of varied event needs to facilitate smooth execution and enhance customer satisfaction.
- Applied detailed knowledge of varied event needs to support smooth execution and customer satisfaction.
- Developed new ezCater pricing menu to enhance restaurant catering services and attract diverse clientele.
- Built client relationships through clear, responsive communication.
- Improved workflow accuracy and service quality through targeted process support.
- Supported cross-functional teams on projects and initiatives.
- Operated Revel POS system to efficiently process transactions. to process in-person and phone orders.
Education
Bachelor of Science - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MD05-2028
High School Diploma -
Don Bosco Cristo Rey High School And Corporate Wor
Takoma Park, Maryland05-2024
Skills
- Human resources management
- Recruitment management
- Performance management
- Training development
- Event management strategies
- Guest experience management
- Event planning
- Microsoft Excel proficiency
- Office applications
- Leadership supervision
- Supervision and leadership
- Organizational skills
Certification
- ServeSafe - National Restaurant Manager
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head of People and Guest Services
ECC Enterprises Holding Company LLC - McDonald's
08.2026 - Current
Restaurant Manager
ECC Enterprises Holding Company LLC - McDonald's
06.2026 - Current
Front of House Manager, HR Coordinator & Event Coo
Billy Hicks Georgetown LLC
11.2024 - 06.2026
Catering & Events Specialist
Good Stuff Eatery Crystal City LLC
05.2023 - 07.2025
Bachelor of Science - Business Administration And Management
University of Maryland Global Campus
High School Diploma -
Don Bosco Cristo Rey High School And Corporate Wor