Derrick O. Brown
Charlotte,NC
Summary
INSURANCE SALES PROFESSIONAL | OUTSIDE SALES MANAGER. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
4
4
years of professional experience
Work History
Risk Advisor/Insurance Broker
Guided Insurance Solutions
06.2023 - Current
- Handle inbound calls and make outbound calls to leads, consult with customerson their insurance needs and match the correct coverages, products and benefitsto convert leads into customers
- Assesses customer's insurance needs and suggest/advise products andcoverage's based on a need/exposure assessment
- Conducting need/exposureassessments involves interviewing prospective clients to obtain data about theirfinancial resources and needs, the physical condition of their person or propertyto be insured, claims history and coverage gaps
- Finalizes the sale, coordinates collection of deposits, arranges for binders andcertificates, and briefs the service team on the policy sale
- Maintains understanding and knowledge of insurance and underwriting criteriafor insurance company partners represented by the firm to effectivelycommunicate to all involved.
Sr. Inside Sales Lead
Verizon Connect
04.2022 - 03.2023
- Developing existing business and new high-level client relationships
- Understanding client needs and tailoring custom solutions through consultative selling
- Responding to Request for proposals, making compelling business cases, and contracting for work
- Collaborating with internal and external partners from sale through implementation
- Streamlining processes and effectively leading sales activities and forecasting
- Handling client and internal expectations
- Being the specialist on our enterprise offerings and knowing what the competition is doing.
Associate Loan Consultant
Better Mortgage
07.2021 - 04.2022
- Responsible for facilitating the mortgage loan process via telephone and follow up
- Mastering sales techniques and making outbound calls to company provided warm leads
- Assist customers with the purchase of their home lending needs to provide a superior customer experience from end to end.
- Consistently meeting sales goals and expectations to drive individual and company goals
- Act as the main point of contact for customers going though the mortgage purchase process
- Continuously building exceptional relationships and customer loyalty
- Ensure a positive experience by being fully knowledgeable and transparent about the mortgage industry and various product offerings.
Territory Sales Manager
Xenial
12.2019 - 05.2020
- Consulted and provided guidance with best process, project scheduling, resource availability for successful digital menu board installations
- Analyze problems and develop solutions to meet customer needs
- Followed team-specific guidelines for product group engagement to ensure timely resolution of customer issues, working with top brands such as Arby's, Popeye's and Hardy's
- Documented all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended
- Worked effectively with minimal instruction on day-to-day work and general instructions on new projects or assignments
- Continually built and enhanced relationships with key customer interfaces while working to achieve a thorough understanding of their current and future service requirements
- Provided thought leadership and technical and/or industry expertise around service delivery enabling profitable growth of their assigned customer account.
Education
Associates Degree - Business Administration
American InterContinental University
Chandler, AZ01.2008
Some College (No Degree) - Business Administration And Management
Pfeiffer University
Misenheimer, NCSome College (No Degree) - Business Administration And Management
Fayetteville State University
Fayetteville, NCSkills
- Lead Generation
- Salesforce
- Outside Sales
- Customer Interaction
- Cold Calling
- Business Growth
- Prospecting Clients
- Risk Identification
- Customer Feedback
- Complaint Management
- Production Goals
- Consultative Selling Techniques
Timeline
Risk Advisor/Insurance Broker
Guided Insurance Solutions
06.2023 - Current
Sr. Inside Sales Lead
Verizon Connect
04.2022 - 03.2023
Associate Loan Consultant
Better Mortgage
07.2021 - 04.2022
Territory Sales Manager
Xenial
12.2019 - 05.2020
Associates Degree - Business Administration
American InterContinental University
Some College (No Degree) - Business Administration And Management
Pfeiffer University
Some College (No Degree) - Business Administration And Management
Fayetteville State University
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