Derrick Wallace Jr.
Charlotte,NC
Summary
Dynamic professional with extensive experience at the Charlotte Mecklenburg Police Department, excelling in emergency communication protocols and operational efficiency. Proven ability to enhance team performance through effective communication and unwavering reliability. Skilled in managing complex information systems while maintaining a compassionate approach in high-pressure situations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Telecommunicator
Charlotte Mecklenburg Police Department
12.2012 - Current
- Demonstrated unwavering professionalism and compassion in managing high-profile calls, ensuring precise information collection for appropriate responses.
- Monitored and managed emergency unit dispatch through computer-aided system, adhering to procedural guidelines for optimal operational efficiency.
- Oversaw functionality of multiple emergency communication devices, ensuring optimal performance of radio consoles, computer systems, and call recorders.
- Engaged with management at all levels to ensure clarity and alignment on objectives.
- Achieved timely project completions by promoting a culture of punctuality and dependability. Enhanced team performance through unwavering commitment to attendance and support. Drove project success by establishing trust and reliability within the team.
Alarm Supervisor Lead
Charlotte Mecklenburg Fire Department
12.2012 - 11.2021
- Maintain a professional, compassionate demeanor at all times during extremely high-profile calls to ensure accurate information is obtained for an adequate response
- Dispatch the proper emergency units necessary using a computer-aided dispatch system following established procedures
- Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders
- Effectively communicate with all levels of management
- Punctual & dependable
Expedited freight
K&L Freight Management
05.2006 - 05.2008
- Pickup and delivery of expedited freight
- Maintain constant contact with vendors and shipping companies while deliveries are in route
- Notify the project management team promptly if a critical delivery is going to be late
- Work with vendors to solve invoicing issues that could delay critical shipments
- Deliver all purchase orders to vendors either by fax, overnight mail, or email
Loan Officer
Hearthside Lending Corporation
06.2005 - 04.2006
- Evaluate loan applications and documentation by confirming creditworthiness
- Improves loan applications and documentation by informing applicants of additional requirements
- Reject loans by explaining deficiencies to applicants
- Approves loans by issuing checks or forwarding applications to the loan committee
- Completes loan contracts by explaining provisions to the applicant; obtaining signatures and notarizations; collecting fees
- Helps customers by answering questions; and responding to requests
- Maintains customer confidence by keeping loan information confidential
- Accomplishes bank mission by completing related results as needed
Education
Diploma -
West Charlotte High
Charlotte, NC01.1985
Skills
- Emergency communication protocols
- Customer experience strategies
- Communication systems management
- Public-safety communication proficiency
- Criminal information systems expertise
- Crime information management
- Sales strategy execution
- Operational efficiency optimization
Military
United States Air Force Rank E-4 Sergeant Morse Systems Operator / Electronic Security
References
References Available Upon Request
Certification
APCO Certified, department of criminal information certifications 1, 2 and 3, 911 certified call taker
Timeline
Senior Telecommunicator
Charlotte Mecklenburg Police Department
12.2012 - Current
Alarm Supervisor Lead
Charlotte Mecklenburg Fire Department
12.2012 - 11.2021
Expedited freight
K&L Freight Management
05.2006 - 05.2008
Loan Officer
Hearthside Lending Corporation
06.2005 - 04.2006
Diploma -
West Charlotte High