Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Lenhart

Richland,NY

Summary

Senior Telecommunicator with expertise in supporting distressed callers and managing emergency situations. Demonstrated proficiency in effective communication and collaboration to enhance operational efficiency. Committed to fostering team success and achieving optimal outcomes for all involved.

Overview

8
8
years of professional experience

Work History

Senior Telecommunicator

Oswego County E-911
Oswego , NY
08.2023 - Current
  • Provided support to callers in distress, demonstrating empathy and calmness.
  • Communicated effectively with emergency responders to relay critical information.
  • Operated multi-line phone systems to receive emergency calls and inquiries.
  • Analyzed incoming calls to determine appropriate responses based on established policies and procedures.
  • Assisted in training and mentoring new telecommunicators with dispatching, following policies and procedures.
  • Collaborated with team members to ensure smooth operational workflow during busy periods.

Administrative Assistant

Calvary Baptist Church
Pulaski, New York
03.2022 - 08.2023
  • Facilitated effective business correspondence through prompt response to phone calls and emails.
  • Coordinated mailings by sorting, preparing packages for courier and postal services.
  • Entered data accurately into spreadsheets using Microsoft Excel and similar programs.
  • Organized filing systems for physical and electronic documents, ensuring record confidentiality.

Personal Care Assistant

Cny Ddso
Liverpool, New York
03.2022 - 08.2023
  • Assisted individuals with daily living activities and personal hygiene needs.
  • Provided companionship and emotional support to enhance clients' well-being.
  • Facilitated mobility by assisting with transfers, walking, and other physical tasks.
  • Maintained a clean and safe environment for clients in their homes.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.

Rural Mail Carrier Associate

USPS
Pulaski, New York
08.2021 - 03.2022
  • Delivered mail and packages to rural residences and businesses efficiently.
  • Sorted and organized mail based on delivery routes for prompt distribution.
  • Adhered to postal regulations and safety protocols during all operations.
  • Delivered mail in a timely manner while adhering to safety regulations.
  • Assisted other carriers during peak periods or when needed due to absences from work.

Personal Care Assistant

Cny Ddso
Camden , NY
10.2019 - 08.2021
  • Assisted individuals with daily living activities and personal hygiene needs.
  • Monitored and reported changes in clients' physical and mental health conditions.
  • Maintained a clean and safe environment for clients in their homes.
  • Documented care services and communicated effectively with family members.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.

Hired Hand

New York State Fairgrounds
Syracuse, New York
08.2019 - 09.2019
  • Assisted with livestock care and feeding routines.
  • Collaborated with team members to manage daily operations efficiently.
  • Cleaned stalls, barns, pens, and other related areas.
  • Loaded and unloaded materials from trucks or trailers.

Camp Counselor

Camp Bayouca
Smithville Flats, New York
06.2017 - 08.2019
  • Supervised daily activities to ensure camper safety during outdoor programs.
  • Monitored camper behavior, addressed conflicts, and promoted positive interactions.
  • Facilitated skill-building workshops to enhance personal development and confidence.
  • Engaged children in arts, crafts, sports, games, and field trips while maintaining safety.

Education

Some College (No Degree) - Music Education

SUNY Potsdam
Potsdam, NY

Skills

  • Leadership and problem solving
  • Communication coordination
  • Emotional intelligence
  • Information relay
  • Client support
  • Emergency response
  • Multi-line operations

Timeline

Senior Telecommunicator

Oswego County E-911
08.2023 - Current

Administrative Assistant

Calvary Baptist Church
03.2022 - 08.2023

Personal Care Assistant

Cny Ddso
03.2022 - 08.2023

Rural Mail Carrier Associate

USPS
08.2021 - 03.2022

Personal Care Assistant

Cny Ddso
10.2019 - 08.2021

Hired Hand

New York State Fairgrounds
08.2019 - 09.2019

Camp Counselor

Camp Bayouca
06.2017 - 08.2019

Some College (No Degree) - Music Education

SUNY Potsdam

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