Alexander Quintero
St. Petersburg,FL
Summary
Detail-oriented emergency services communication professional with a proven track record in customer service, field operations, and dispatch center management. Excels in high-pressure, fast-paced environments, consistently delivering exceptional results. Skilled at coordinating resources, prioritizing tasks, and ensuring seamless communication between teams. Committed to providing prompt and efficient emergency response, while maintaining a strong focus on accuracy and attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Telecommunicator
Manatee County Public Safety
06.2024 - Current
- Answer and prioritize emergency and non-emergency calls, ensuring rapid and appropriate response.
- Dispatch Fire and EMS units using CAD systems, radios, and mobile data terminals.
- Remain calm and focused during high-stress situations to gather critical information from distressed callers.
- Maintain accurate and detailed records of all communications and dispatch activities.
- Coordinate multi-agency responses during complex emergencies or natural disasters.
- Provide pre-arrival instructions for medical emergencies using EMD (Emergency Medical Dispatch) protocols.
- Monitor multiple communication channels simultaneously with high attention to detail.
- Experience with Motorola P25 radio system, Hexagon Intergraph CAD, and Vesta phone system.
Public Safety Dispatcher III
City of Boca Raton Police Department
04.2021 - 06.2024
- Public Safety Dispatch Supervisor (June 2018-April 2021)
- As a CTO, delivered in-depth position-specific instruction to new employees within the communication center.
- Supervised team of up to 5 employees, ensuring protocols and standards were met.
- Work seamlessly across department units to dispatch calls in an organized and timely manner
- Answer emergency and non-emergency calls across a 12–16-hour shift with a high-level of customer service and attention to detail in mind during critical situations
- Skilled in time-management and multitasking by providing pre arrival instructions to callers to assist in medical situations and give life-saving medical instructions over the phone while simultaneously communicating with road units
- Complete continuing education courses in order to maintain 8-plus certifications, such as CPR and crisis intervention
- Experience using Motorola P25 radio system, Motorola AWARE, Central Square One Solution CAD, and Intrado Power phone system.
Emergency Medical Technician (EMT)
American Medical Response (AMR)
01.2012 - 09.2015
- Responded, on average, to 10 emergency and non-emergency cases over a 24-hour shift
- Experienced with documenting patient care reports
- Was selected to be stationed on a specialty critical care truck assisting the managing paramedic with critically ill patients
- Assisted paramedics with advanced life support through EKG monitoring and intravenous therapy
- Made pre-hospital decisions to provide excellent patient care during high-stress situations
- Part of AMR’s FEMA Emergency Response Team, which deploys to large scale disasters that require medical assistance
Education
911 Public Safety Telecommunication Program
Florida State College Jacksonville
Emergency Medical Technician Certification
Florida Medical Training Institute
Skills
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Data entry proficiency
Certification
- State of Florida 911 Public Safety Telecommunicators
- APCO Certified Communications Training Officer
- Crisis Intervention Training Certification
- American Heart Association CPR certification
- NIMS IS-100, IS-144, IS-200,IS-317.A, IS-700, IS-800, IS-1200
- IAED EMD, EFD, EPD Certified
Timeline
Senior Telecommunicator
Manatee County Public Safety
06.2024 - Current
Public Safety Dispatcher III
City of Boca Raton Police Department
04.2021 - 06.2024
Emergency Medical Technician (EMT)
American Medical Response (AMR)
01.2012 - 09.2015
911 Public Safety Telecommunication Program
Florida State College Jacksonville
Emergency Medical Technician Certification
Florida Medical Training Institute
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