Summary
Overview
Work History
Education
Skills
Certification
Timeline

Derrick Wiles

Elgin,USA

Summary

With over 8 years of sales experience, including 5 years in management, my focus has been primarily on the technology/SaaS industry. I also hold a Customer Service certificate in Web Hosting. My passion lies in guiding individuals through sales processes and achieving company objectives. Throughout my career, I have excelled in diverse sales positions and found great satisfaction in collaborating with others to enhance revenue targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Transaction specialist

JPMorgan Chase & Co
03.2024 - Current
  • Alpha/Numeric data entry and typing skills – with excellent accuracy
  • Basic computer skills and knowledge of Microsoft applications
  • Inputting data into the system while following standard operating procedures and customer specific instructions for processing
  • Making judgment calls regarding routine duties, but refer non-routine situations to a supervisor and/or manager

Email Specialist

GoDaddy
12.2023 - 03.2024
  • Solid understanding of the internet, email and hosting technology or have worked within a technical or online business would be advantageous
  • Multi task multiple systems and navigate the internet quickly and efficiently
  • Comprehension - Ability to clearly understand and respond appropriately to customers queries and needs
  • Must be able to show proven experience of working in a sales target environment
  • Telephone manner, excellent communicator - able to build rapport to adapt tone and direction to suit the needs of customers

Inside Sales Representative

Epos Now
09.2021 - 10.2023
  • Conducted over50 demonstrations, closing at31%, generating over $210k ARR
  • Established cold outreach process using sms360, customer-led messaging, & A/B markets testing, exceeding the demo goal by30%
  • Developed demo process around GAP-style discovery, personalized demo process based on pains, and setting proper next steps increasing close rates50%
  • Trained new sales reps on both cold outreach & the sales role, enabling them to exceed demo booked goals and conduct their own demonstration

Sales Representative

Wireless Zone - Verizon Authorized Retailer
09.2020 - 09.2021
  • Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network
  • Continuously develop myself through ongoing training and up-skill in operational functions across merchandising and inventory
  • Count money and contact hierarchy with sales results, leads, and goals for the next day
  • Potential to grow the customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services
  • Established and maintained relationships with clients

Kiosk Manager

Wireless Advocates
09.2015 - 09.2020
  • Manage a team of employees to meet sales goals and budgets produced by HQ
  • Scheduling, Auditing paperwork of all sales, delivering sales goals and expectations
  • Handling all customer service issues/requests within Costco
  • We Sell for all4 Major carriers inside of costco, Verizon, Sprint, At&T, T-mobile
  • I meet with carrier reps1-2 times weekly to evaluate sales/promotions new things coming down the line, compliance etc
  • Supervised3 employees

President

DFW Management Inc
11.2014 - 09.2015
  • Direct marketing and engagement with cold leads
  • Head of recruiting talent and hiring a sales team
  • Directed conferences, team meetings, and developed a team of sales experts
  • Expectations were3 deals per week and I was able to get a consistent average of5.1 deals per week per rep
  • Performed Payroll, HR, and Admin roles

Assistant Manager

SMART CIRCLE
03.2014 - 09.2014
  • Team leader who would help new candidates learn how to sell effectively, and to develop strong sales/leadership skills
  • Effectively worked with team leaders to develop and train the skills to sell with them and the team that they were training
  • Worked alongside the President to help run team meetings, scheduling, looked for opportunities to run operations smoother/better

Education

Life License - Life license

Primerica, Sioux Falls, SD

High school or equivalent - undefined

Butler Senior High, Butler, PA
06.2012

Skills

  • Business management
  • Developing and training a successful sales team
  • Strategic with Operations
  • Management
  • Sales
  • Retail sales
  • Training
  • Scheduling
  • Operations
  • Microsoft Word
  • Payroll
  • Inventory Management
  • Inventory
  • Word
  • Microsoft Office
  • Retail sales
  • Team Building
  • Customer service
  • Recruiting
  • Auditing
  • Management
  • Marketing
  • Leadership
  • Cash handling
  • Training & development
  • Analysis skills
  • Negotiation
  • B2B sales
  • CRM software
  • Salesforce
  • Product demos

Certification

  • Driver's License
  • Assessments
  • Basic computer skills — Proficient December2023 Performing basic computer operations and troubleshooting common problems Full results: Proficient
  • Inside sales — Proficient October2023 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
  • Customer focus & orientation — Proficient October2023 Responding to customer situations with sensitivity Full results: Proficient
  • Sales skills — Proficient October2023 Influencing and negotiating with customers Full results: Proficient
  • Call center customer service — Proficient December2023 Demonstrating customer service skills in a call center setting Full results: Proficient
  • Outside sales — Proficient October2023 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
  • Delivery driver — Proficient December2023 Interpreting instructions or signs and solving problems Full results: Proficient
  • Work style: Reliability — Proficient December2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Timeline

Transaction specialist - JPMorgan Chase & Co
03.2024 - Current
Email Specialist - GoDaddy
12.2023 - 03.2024
Inside Sales Representative - Epos Now
09.2021 - 10.2023
Sales Representative - Wireless Zone - Verizon Authorized Retailer
09.2020 - 09.2021
Kiosk Manager - Wireless Advocates
09.2015 - 09.2020
President - DFW Management Inc
11.2014 - 09.2015
Assistant Manager - SMART CIRCLE
03.2014 - 09.2014
Butler Senior High - High school or equivalent,
Primerica - Life License, Life license

Similar Profiles

CREATE PROFILE
Derrick Wiles