Derrik Poulin
Salt Lake City,UT
Summary
Versatile professional with a robust background in both technical and customer service roles, notably at TRAX Inc. Excelled in troubleshooting, safety protocols, and enhancing operational efficiency. Skilled in laboratory techniques and guest services. Proven mentor and communicator, who consistently works to achieve and surpass goals.
Overview
20
20
years of professional experience
Work History
Scientific Assistant IV
TRAX Inc.
11.2018 - 12.2024
- Troubleshot and resolved equipment and process issues.
- Operated Chemical Agent Vapor (CAV) fixtures, adjusting chemical agent, humidity, and temperature conditions to meet test requirements.
- Collected data and authored Test Incident Reports (TIRs) to document test findings.
- Utilized Microsoft Excel and Word for recording and documenting test results.
- Ensured precise execution of tests with strong attention to detail and adherence to safety protocols.
Ski Lift Mechanic
Park City Mountain Resort
01.2013 - 08.2018
- Worked at heights of 100 feet or more while wearing climbing harnesses to perform lift maintenance and repairs.
- Assisted the Lift Maintenance Director in overseeing daily operations and ensuring lift safety and functionality.
- Gained minor experience in Non-Destructive Testing (NDT) for mechanical components.
- Operated heavy machinery, including snowcats, front-end loaders, all-terrain forklifts, and warehouse forklifts.
- Maintained safety and efficiency in extreme weather conditions, with temperatures ranging from -10°F to 100°F.
- Attended Rocky Mountain Lift Association specialty classes on hydraulics, rigging, welding, and ski lift electronics.
- Improved ski lift safety by conducting thorough inspections and routine maintenance.
Lift Operations Supervisor
Park City Mountain Resort
01.2006 - 01.2013
- Supervised the safe loading and unloading of guests on ski lifts, ensuring safe and efficient operations.
- Supported the Lift Operations Director with the coordination of daily operations, staff management, and performance evaluations.
- Conducted employee performance evaluations, providing constructive feedback and ensuring adherence to operational standards.
- Enforced employee codes of conduct and promoted a safe working environment.
Golf Clerk
Golf In The Round
05.2009 - 09.2012
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed office duties, including booking golf lessons, selling range balls/passes, and scheduling tee times.
- Provided excellent customer service by assisting guests with inquiries and booking services.
- Supported golf professionals and the owner with daily operations to ensure smooth business flow.
- Assisted the golf course superintendent with maintenance tasks, such as mowing tees, greens, and roughs, as well as aeration and pin relocation.
- Gained minor experience with irrigation systems, contributing to the course's upkeep.
Dairy Manager
Smith's Marketplace
12.2004 - 12.2006
- Coordinated promotional activities alongside marketing teams to drive awareness of special offers on dairy items, increasing sales volume during peak seasons.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
- Coordinated product ordering, deliveries, and maintained relationships with suppliers to ensure stock availability.
Education
High School Diploma -
South Burlington High School
South Burlington, VT06-1998
Skills
- Lab safety protocols
- Laboratory techniques
- Chemical Agent Manipulation
- Rigging and lifting
- Welding and fabrication (minor)
- Ski lift operations
- Verbal and written communication
- Training and mentoring
- Data Collection & Reporting (Microsoft Excel/Word)
- Chemical Agent Vapor Fixture Operation
- Non-Destructive Testing (NDT)
- Heavy Machinery Operation (snowcat, forklift, front-end loader)
- Lift Maintenance & Repairs
- Safety & Compliance in High-Risk Environment
Timeline
Scientific Assistant IV
TRAX Inc.
11.2018 - 12.2024
Ski Lift Mechanic
Park City Mountain Resort
01.2013 - 08.2018
Golf Clerk
Golf In The Round
05.2009 - 09.2012
Lift Operations Supervisor
Park City Mountain Resort
01.2006 - 01.2013
Dairy Manager
Smith's Marketplace
12.2004 - 12.2006
High School Diploma -
South Burlington High School
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