Derrika Keith
Birmingham,AL
Summary
Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Healthcare Customer Service Representative
TTEC
Birmingham, AL
11.2025 - 05.2026
- Assisted customers with inquiries and resolved issues effectively.
- Provided support in navigating healthcare systems and benefits.
- Managed high-volume calls while maintaining customer satisfaction.
- Documented customer interactions accurately in CRM systems.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
Customer Service Representative
CVS Caremark
Birmingham, AL
11.2024 - 02.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and maintained accurate customer records.
- Collaborated with team members to improve service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Appointment Scheduler
UAB Medicine
Birmingham, AL
05.2022 - 10.2023
- Scheduled patient appointments using electronic health record systems.
- Coordinated with healthcare providers to optimize appointment availability.
- Managed patient inquiries and provided information about services.
- Assisted in maintaining accurate patient records and documentation.
- Collaborated with front desk staff to streamline patient flow.
- Resolved scheduling conflicts and adjusted appointments as needed.
- Performed follow up calls to confirm scheduled appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Trained new staff on appointment scheduling procedures and tools.
Customer Service Representative
Adecco Staffing
Birmingham, AL
09.2021 - 02.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and maintained accurate customer records.
- Collaborated with team members to improve service delivery.
- Educated customers on product features and benefits effectively.
- Utilized CRM software to track customer interactions and feedback.
- Handled returns and exchanges according to company policies.
- Provided training to new staff on customer service protocols.
Receptionist
Hillcrest Baptist Medical Center
Birmingham, AL
01.2016 - 02.2019
- Greeted patients and visitors warmly upon arrival at the medical center.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments using electronic health record systems accurately.
- Verified patient information and insurance details during check-in procedures.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized reception area, ensuring a welcoming environment for visitors.
Education
Center Point High School
Birmingham, ALSkills
- EHR management
- Appointment coordination
- Patient recordkeeping
- Scheduling software
- Problem solving
- Organizational skills
- CRM software
- Appointment confirmation
- Telephone management
- Online research
- Schedule coordination
- Call screening
- Follow-up skills
- Insurance verification
- Chart updating
- Patient scheduling
- Strong work ethic
- Telephone etiquette
- Data entry
- Customer support
- Patient payment processing
- Patient eligibility verification
- Medical billing
- Healthcare industry
- Claims processing
- Insurance claims follow-up
- HIPAA compliance
- System updating
- EMR
- Insurance billing
- Multitasking and organization
- Eligibility determination
- Intake assessment
- Problem-solving
- Medicare part D
- Drug utilization review
- Prescription drug plans
- Pharmacy benefit management
- Prior authorization
- Pharmacy network management
Timeline
Healthcare Customer Service Representative
TTEC
11.2025 - 05.2026
Customer Service Representative
CVS Caremark
11.2024 - 02.2025
Appointment Scheduler
UAB Medicine
05.2022 - 10.2023
Customer Service Representative
Adecco Staffing
09.2021 - 02.2023
Receptionist
Hillcrest Baptist Medical Center
01.2016 - 02.2019
Center Point High School