Derrius Ferguson
Pittsburgh,PA
Summary
I'm Adaptable , A calm collected person who is good at problem solving. I thrive in busy Environments an can keep a be a strong asset for any team.
Overview
5
5
years of professional experience
Work History
Sales Team Leader
Rally House
09.2024 - Current
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Assistant Manager
DTLR
08.2019 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Education
High School Diploma -
Perry Traditional Academy/Perry High School
Pittsburgh, PA06-2019
Skills
- Team management
- Sales coaching
- Sales presentations
- Motivation techniques
- Team building
- Cash handling
- Teamwork
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Team collaboration
- Active listening
Timeline
Sales Team Leader
Rally House
09.2024 - Current
Assistant Manager
DTLR
08.2019 - 06.2024
High School Diploma -
Perry Traditional Academy/Perry High School