Derrius Ferguson

Pittsburgh,PA

Summary

I'm Adaptable , A calm collected person who is good at problem solving. I thrive in busy Environments an can keep a be a strong asset for any team.

years of professional experience

Rally House

09.2024 - Current

Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
Used POS system to process sales, returns, online orders, and gift card activations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.

DTLR

08.2019 - 06.2024

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Controlled store inventory and reviewed cash handling and operations reports.
Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Perry Traditional Academy/Perry High School

Pittsburgh, PA

06-2019

Rally House

09.2024 - Current

DTLR

08.2019 - 06.2024

Perry Traditional Academy/Perry High School