Derrol Fulghum
Panama City Beach,FL
Summary
Experienced United States Army Staff Sergeant and Public Affairs Specialist adept at crafting targeted messages to enhance public opinion or provide key information. Knowledgeable about conveying details in an accurate way and maintaining full compliance with military standards. Excited to leverage background in public relations to transition to rewarding civilian role.
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
17
17
years of professional experience
Work History
Server/Host Manager
Another Broken Egg Cafe
04.2019 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Public Affairs Specialist
US Army National Guard
02.2007 - 01.2020
- Enhanced public perception by developing and implementing strategic communication plans.
- Managed media inquiries, resulting in increased positive news coverage for the organization.
- Created impactful press releases to promote organizational achievements and initiatives.
- Conducted thorough research to support data-driven decision-making in public affairs activities.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and channels.
- Cultivated strong relationships with local, regional, and national media outlets for enhanced media coverage opportunities.
Front of House Manager
Hofbrau Beer Garden
03.2008 - 07.2018
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Education
No Degree - Organizational Leadership
Warrior Leadership School
Ft. Jackson, SCAssociate of Science - Cybersecurity
Gulf Coast State College
Panama City, FL01.2025
Skills
- Multitasking Abilities
- Team Player
- Writing Press Releases
- Strategic communications
- Answering media requests
- Media Relations
- Social Media Posting
- Videography
- POS system operations
- Service prioritization
- Training and coaching
Timeline
Server/Host Manager
Another Broken Egg Cafe
04.2019 - Current
Front of House Manager
Hofbrau Beer Garden
03.2008 - 07.2018
Public Affairs Specialist
US Army National Guard
02.2007 - 01.2020
No Degree - Organizational Leadership
Warrior Leadership School
Associate of Science - Cybersecurity
Gulf Coast State College