Derrell Shaw
Suttons Bay,MI
Summary
Motivated professional with a strong focus on customer service, teamwork, and effective communication. Proven ability to thrive in fast-paced environments while delivering exceptional support and guidance to team members. Before moving over to the government side of the tribe I recently worked for GTCR for 30 years in the Table Games department, as a Pit Supervisor, Table Games Supervisor and Dealer
Overview
34
34
years of professional experience
Work History
Government HR/ 477 Program
Grand Traverse Band
Suttons Bay, MI
06.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Casino Supervisor
Turtle Creek Casino And Hotel
Williamsburg, MI
12.1991 - 06.2022
- Supervised daily gaming operations, ensuring compliance with regulations and company policies.
- Trained and mentored team members on best practices in guest service and gaming procedures.
- Monitored gaming floor activity to maintain security and address customer inquiries effectively.
- Coordinated schedules and assignments to optimize staff performance during peak hours.
Education
High School Diploma -
Suttons Bay
Suttons Bay, MI06-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Government HR/ 477 Program
Grand Traverse Band
06.2022 - Current
Casino Supervisor
Turtle Creek Casino And Hotel
12.1991 - 06.2022
High School Diploma -
Suttons Bay