DERUISE BAILEY
Warner Robins,GA
Summary
Currently enrolled in beauty school to continue my passion for cosmetics and personal care, I am currently working as a Virtual Customer Service Representative - Remote, Patient Care Advocate & Associate. Hardworking full-time associate with proven leadership, organizational and product-development skills seeking to apply my abilities to the following position. Highly experienced with multi-communication and business strategies. Responsible for logistic sales in product and understanding customer service relations through labor or remote work establishments. I intend to maintain a variety of qualified skills when requiring honored work. This includes critical thinking, interpersonal communication, and project management.
Overview
8
8
years of professional experience
4045
4045
years of post-secondary education
Work History
Customer Service Representative
GEICO
Macon, USA
09.2023 - Current
- Customer Service Representative and Dispatcher for GEICO, responding and resolving customer calls, customer experience with vehicle issues, and glass repair.
- Accessibility of appropriate system configuration mapping and other locating related issues.
- Ability to navigate use of phone, email, and chat to assist customers and aide in customer satisfaction.
- Additional abilities and actions relating to dispatching locksmith, tow service, and/or fuel delivery.
- Containing proficient and experienced PC skills with Microsoft office, dual screening and toggling between multiple systems with multitask experience.
- Virtual call center experience and the ability to provide excellent customer service by phone with sincerity, professionalism, and speed.
- Able to apply written and verbal support by locating and dispatching service provider to loyal customers in a timely manner.
- Government Employees Insurance | 4295 Ocmulgee E Blvd, Macon, GA 31295 (478) 741-1200
Customer Service Support Representative
FOUNDEVER
Nashville, USA
11.2021 - 09.2023
- Customer Service Agent for SITEL Group, responding and resolving customer calls, website subscriptions, and mobile products and services.
- Accessibility of specific content, connectivity, appropriate system configuration settings and other technical related issues.
- Ability to navigate use of phone, email, and chat to assist customers and aide in customer satisfaction.
- Additional abilities and actions relating to previous campaign project, Medicare.
- Containing proficient and experienced PC skills with Microsoft office, dual screening and toggling between multiple systems for data entry experience.
- Virtual call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism.
- Able to apply written and verbal communication who can resemble to problem solving and connect with persons via phone.
- 1201 Demonbreun St. #1240, Nashville, TN (866) 430-0052
Customer Service Representative Remote Medicare
SYKES
Tampa, USA
11.2021 - 12.2022
- Healthcare Customer Service Agent for SYKES, managing provision to support customers right from safety, comfort, and convenience from home.
- An agent supporting SYKES healthcare clients is empathetic, helpful, and resourceful, and typically has some healthcare industry or related experience.
- Containing proficient and experienced PC skills with Microsoft office, dual screening and toggling between multiple systems for data entry experience.
- Call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism.
- Able to apply written and verbal communication who can resemble to problem solving and connect with persons via phone.
- 400 North Ashley Drive, Tampa, FL 33602 (813) 274-1000
Retail Sales Associate
Ross Dress for Less
Warner Robins, USA
04.2019 - 11.2021
- Having the ability to apply outstanding customer service to customers in need of assistance.
- Capability to answer difficult questions to satisfy the customer.
- Handling merchandise and sales floor maintenance by documenting reports.
- Merchandising products and relations with producers and suppliers.
- 2620 Watson Blvd., Warner Robins, GA 31093 (478) 923-8996
Customer Service Sales Representative
Vector Marketing and Cutco Products
Olean, USA
01.2021 - 09.2021
- Manages schedules, organizes daily functions, and oversees daily operations of portals with a variety of customers.
- Ensures confidentiality and security of customer data in data placing.
- Provides information to customers according to procedure.
- Interfaces processing orders received via email, fax, web, EDI, or customer portal with a trusted work environment as efficiently as possible.
- The ability to perform preparation of reports and calendar data inserted to a specific company by us working as teams.
- Maintain a high level of product knowledge and computer skills.
- 322 Houghton Ave, Olean, NY (716) 373-6146
Crew Member
McDonald's
Warner Robins, USA
10.2017 - 04.2019
- All responsibilities include preparing orders, organizing items, floor participation, customer service, and multitasking.
- Spoken high of customer service by other employees and suppliers.
- 1879 WATSON BLVD, WARNER ROBINS, GA 31093 (478) 922-6960
Education
Esthetician
The Beauty Academy LLC
12.2025 - 03.2026
Associate of Science - General Studies & Surgical Technology
Central Georgia Technical College
Warner Robins, GAHigh School Diploma - General Studies
Warner Robins High School
Warner Robins, GASkills
- Interpersonal skills
- Communication skills
- Sales skills
- Team collaboration
- Problem solving
- Attention to detail
- Organizational skills
- Poised under pressure
- Hospitality
- Flexibility
- Written communication
- Verbal communication
- Analytical mindset
- Quantitative analysis
- Statistical modeling
Languages
- English
- Spanish, Limited
- English, Native/ Bilingual
Activities
- Reading
- Galleries & Art.
- Nutrition
- Painting
- Journaling
Timeline
Esthetician
The Beauty Academy LLC
12.2025 - 03.2026
Customer Service Representative
GEICO
09.2023 - Current
Customer Service Support Representative
FOUNDEVER
11.2021 - 09.2023
Customer Service Representative Remote Medicare
SYKES
11.2021 - 12.2022
Customer Service Sales Representative
Vector Marketing and Cutco Products
01.2021 - 09.2021
Retail Sales Associate
Ross Dress for Less
04.2019 - 11.2021
Crew Member
McDonald's
10.2017 - 04.2019
Associate of Science - General Studies & Surgical Technology
Central Georgia Technical College
High School Diploma - General Studies
Warner Robins High School