Derval Owens
Orlando,FL
Summary
Operations-focused Data Analyst with experience analyzing onboarding workflows, validating operational data, and identifying trends that impact customer success and process efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Operations & Onboarding Analyst
Achieve
Remote
01.2025 - Current
- Analyzed onboarding interactions and outcomes to identify trends affecting customer completion rates
- Identified recurring onboarding issues and shared insights to improve process efficiency
- Validated account setup and application data for accuracy across internal systems
- Documented interaction results to support reporting and operational analysis
Pharmacy Operations & Compliance Coordinator
Walmart
Orlando, USA
05.2023 - 01.2025
- Ensured adherence to company policies and regulatory requirements throughout operations.
- Verified shipment and fulfillment data for accuracy and compliance with regulations.
- Maintained operational and inventory records to meet regulatory standards in pharmacy environment.
- Supported data accuracy related to prescription handling and warehouse operations
- Followed documentation standards aligned with regulatory requirements
Operational Risk & Asset Protection Analyst
Walmart
Orlando, USA
09.2021 - 05.2023
- Monitored safety metrics and loss-related data, providing actionable insights for leadership review
- Analyzed incident reports to identify risk trends and high-risk operational areas
- Supported risk mitigation initiatives by ensuring accurate and timely data capture
- Documented investigations to enhance internal reporting and ensure compliance
IT & Customer Support Analyst
Concentrix
Remote, FL
03.2019 - 09.2021
- Tracked recurring technical and customer issues to support trend analysis
- Supported operational reporting through detailed interaction records
- Maintained consistent case documentation across systems
- Documented high-volume support interactions with accuracy for reporting purposes
Education
Bachelor of Science - Cyber Security
Bellevue University
Bellevue, NE01-2025
Skills
- Salesforce
- SaaS Platforms & Tools
- Microsoft Office Suite
- Data Analysis
- Data Validation
- Trend Analysis
- Reporting
- Operational Metrics
- Process Improvement
- Documentation
- Compliance Awareness Problem Solving
Certification
- Google Technical Support Fundamentals
- Google Data Analytics
- Bits & Bytes Networking Certificate
Areas Of Expertise
Salesforce, SaaS Platforms & Tools, Microsoft Office Suite, Data Validation, VPNs, TCP/IP, DNS, Pattern Recognition, Client Retention & Expansion, Onboarding Efficiency, De-escalation Support, Cross-Functional Collaboration, Data-Driven Insights, Problem Solving
Accomplishments
Omega Nu Lambda Honors Society
Timeline
Customer Operations & Onboarding Analyst
Achieve
01.2025 - Current
Pharmacy Operations & Compliance Coordinator
Walmart
05.2023 - 01.2025
Operational Risk & Asset Protection Analyst
Walmart
09.2021 - 05.2023
IT & Customer Support Analyst
Concentrix
03.2019 - 09.2021
Bachelor of Science - Cyber Security
Bellevue University