Des Johnson
Milton,USA
Summary
Diligent Nursing Home Administrator with 15+ years of experience in long-term care management and operational excellence. Proven track record in risk management, team leadership, and financial stability, successfully leading facilities through significant culture changes and compliance improvements. Expertise in fostering a resident-centered environment, enhancing customer service, and achieving high survey ratings. Committed to mentoring staff and driving organizational success through strategic initiatives and quality assurance. Results-oriented nursing home leader knowledgeable about effective recruitment, training and leadership strategies to maintain employee efficiency, accuracy, and quality of services. Well-organized and resourceful with a proactive mindset and good communication skills. State-Licensed. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Licensed Nursing Home Administrator
Aston Health
Fort Pierce, FL
05.2025 - 12.2025
- Managed the day to day activity of the facility such as
- Financial responsibility
- HR process-Fair-Firm-and Consistent
- Marketing-increase census and stabilized unplanned discharges
- Resident Satisfaction- touchpoint- 85-93% positive
- Recruitment and Retention-stabilized OT 3%-6%
- This was a turn around facility with these areas of concern overtime, environment, customer satisfaction and quality measures.
Nursing Home Administrator
Aston Health
Pensacola, FL
10.2023 - 09.2024
- Responsible for the overall management of the facility.
- Leadership mentoring
- Supervisory skills
- Risk Management
- HR experience
- Recruiting and Retention
- Budget Management
- Marketing experience
Licensed Nursing Home Administrator
Montgomery Health and Rehab
Montgomery, AL
04.2022 - 09.2023
- Manage the day to day activity of the facility
- A major focus on Culture Change, Customer Service and Clinical Care.
- Providing small group in-services related to culture change and focus on infection control, environment, survey process, restructuring the recruitment and the retention process.
- Ombudsman was visiting the facility weekly when I started. Established a good rapport by listening and following though on any concerns voiced. She was coming weekly for about 4 months and now quarterly visits only. Established a Family Council which meets monthly. Which allows the families to speak directly to the team and build a personal relationship with our customer.
- Areas of concern-Nursing, Housekeeping/Laundry, Maintenance and Dietary. Providing education weekly to each department and evaluating performance by meeting with department leadership and holding the staff accountable for their performance
- Reviewing A/P and A/R to address any concerns with overtures or non payment concerns or improper management of budgets
- Reviewing Quality Measures and understanding how this impacts our overall star rating and revenue
- Risk Management-focus on reducing compliant surveys and litigation. We have not had any of the above since my arrival. This is achieved by following a few best practices. Morning Meeting review of pervious day and a 2pm follow up meeting to validate everything has been address. 72 hour admission meeting. Inspecting what is expected.
- Established Manager on Duty program for weekends
- This facility is a turnaround opportunity
Nursing Home Administrator
Fairhope Health and Rehab
Fairhope, AL
05.2019 - 04.2022
- Direct a team of 90 people associates to ensure customer needs were met and created a home-like environment.
- Ensure facility remained in compliance with all state and federal regulations, including leading the facility through all state surveys and investigation
- Leading the facility through a total renovation and managed change to minimize the impact on residents and families.
- Strong analytical and critical thinking skills with resourceful problem solving and a positive attitude which produces quality results and add value to the company.
- Ensure that all employee adherence to all the company policies, including the local, state, and financial regulations and responsible for the day to day operations of the building, in accordance with the applicable policies and procedures.
- Managed all aspects of the state and federal survey's processes and kept the organizational mission.
- Responsible for directing activities contributing to a safer and functional sanitary environment for the residents and staff.
Nursing Home Administrator
Westminister Baldwin Park
Orlando, FL
12.2017 - 12.2018
- Conducted process for licensure and Staff onboarding
- Fostering a customer service- oriented culture
- Direct and supervise facility lic for grand opening
- Assures that the facility was maintained in a clean and safe manner for resident comfort and convenience be assuring that necessary equipment and supplies are maintained in an operable manner to perform such duties/services.
- Active participant in marketing the facility by assisting with tours, completing admission documents and assisting with sales calls with Admission staff
- Provide mentorship to all employees to promote professional development
- Provide training for new employees for code of conduct and customer service programs
- Extensive risk management experience
- Recruitment and Retention Activities
- Good survey history
- 40 BED Rapid Rehabilitation facility
Interim Nursing Home Administrator
CROSS CARE CENTER
06.2017 - 12.2017
- Rebuilding a customer service-oriented culture
- Actively participated in marketing the facility by assisting with tours, completing admission documents and assisting with sales calls with Admission staff.
- Provide mentorship to all employees to promote professional development
- Provide training for new employees for Code of Conduct and Customer Service programs
- Risk Management Experience
- Assisting with hiring, interviewing new staff members
- Ambassador of Customer Service Programs- Manager on Duty, All Hands-on Deck and Concierge Program
- Establishing protocols for resident and staff safety
- Good survey history
- 120 BED FACILITY
Executive Director
Emerald Coast Health & Rehab
09.2012 - 04.2017
- Stabilized overtime to 3%
- Actively participated in marketing the facility by assisting with tours, completing admission paperwork and assisting with sales calls with Admission staff.
- Provide mentorship to all employees to promote professional development- increase retention by 30%
- Provide training for new employees as regards to Code of Conduct and Customer Service-related programs
- Successful survey history -2013 four tags, 2014 five tags and 2016 Federal Survey eight tags
- Federal Survey experience and Union experience
- Received awards each year for Census and Case mix, Meeting Financial targets and Business Office Collections
- Ambassador of Customer Service Programs- Manager on Duty, All Hands-on Deck, Concierge Program
- Union Building
- 120 BED facility
Executive Director
University Hills Health & Rehabilitation
Pensacola, FL
06.2009 - 07.2012
- Assumed responsibility after facility had a 34-tag survey
- Developed internal relationship with union stewards and stabilize the human resource relationship
- Managed the organizational Culture change process for the organization that had a history of poor surveys. 2010 twelve tags and 2011 seven tags
- Implemented a risk management program that provided additional supervision to prevent falls, wandering and elopement-decrease falls significantly. Introduced the falling star program. Improve overall workers compensation numbers.
- Opened a secured unit that addressed the needs of residents who have cognitive and behavioral impairments by providing training to the staff on the importance of seeing our residents as they were in the community.
- Reduced overtime to less than 3%
- Mentoring program initiated
- 120 BED FACILITY
Nursing Home Administrator
Parthenon Healthcare
Crestview, FL
04.2007 - 06.2009
- Successfully developed a Hospice wing to generate additional revenue at a 180-bed skilled nursing facility that previously had difficulty with filling beds
- Utilized an open-door policy to assist with transferring information
- Developed financial analysis practices that were regularly recognized by the stakeholders resulting in an increase in profit
- Reduced staffing to less than 2%
- Five Star Rating and great survey history
- 180 BED FACILITY
Director of Social Service/ AIT Program
HAVEN OF OUR LADY OF PEACE
04.2005 - 04.2007
- Active participant in Care Plan meetings and Resident Council meetings
- Coordinate supportive services for residents and families
- Assessed and prepared a plan of care to enhance the psycho social aspects of resident quality of life focusing on what they want
- Grievance officer and Abuse coordinator in the facility
- In-service staff regarding Resident Rights and Grievance/Abuse Policy
- Assisting with marketing to ALF's, Religious Groups and Home health agencies
- 120 BED FACILITY
Director of Social Service
BAYSIDE MANOR
08.1999 - 04.2005
- Coordinate supportive services
- Grievance officer and Abuse coordinator
- Completing psycho social assessments and participating in care plan meetings
- Assisted with coordinating resident transportation
- 120 BED FACILITY
Resident Service Coordinator
BROADVIEW ASSISTED LIVING
Pensacola, FL
11.1998 - 08.1999
- Supervise, hire and train the personal care attendants
- Implemented service programs- Monthly Activities, Transportation and Dietary Process
- Assisted with schedules for personal care attendant
- Actively participated in marketing process
- Building great relationships with residents and guest
- Assist with the management and administrative operations -MOD program
- 1 BED ROOMS AND STUDIO APARTMENTS- HOME-LIKE ENVIRONMENT
Director of Activities
AZALEA TRACE CCRC
Pensacola, FL
03.1997 - 11.1998
- Develop, maintain, evaluate and direct the activity programs
- Participate in community planning related to the interest of the facility
- Assist in the scheduling of activity care plans and assessments
- Provide daily activities for the residents
- Coordinate transportation for resident outings
- Encourage residents to participate in life enrichment activities
- Maintain a team player atmosphere
- Volunteer Coordinator
- Coach and develop team members
- 120 BED NURSING HOME AND 54 BED ASSISTED LIVING
Education
Bachelor of Science - Social Sciences
TROY UNIVERSITY
07-1999
Skills
- operations management
- Pharmacy operations management
- Budget development
- Financial analysis
- Team management
- Team leadership
- Microsoft PowerPoint
- Analysis skills
- HIPAA
- Microsoft Work
- Discharge planning
- Financial management
- Hospice experience
- Infection control training
- Budgeting
- Time management
- Quality assurance
- Employee retention
- Utilization review
- Marketing
- Human resources
- Recruiting
- Working with people with developmental disabilities
- Microsoft Excel
- Competent marketer with a proven record of increasing facility census
- Compliance management
- Dementia care
- Conflict resolution
- Quality Assurance
- Business development
- Hospital experience
- Workers' compensation
- Social Work experience
Certification
• Nursing Home Administrator, AL NHA 2205
• Nursing Home Administrator, FL NHA 7211
• Nursing Home Administrator, FL NHA 7211
Timeline
Licensed Nursing Home Administrator
Aston Health
05.2025 - 12.2025
Nursing Home Administrator
Aston Health
10.2023 - 09.2024
Licensed Nursing Home Administrator
Montgomery Health and Rehab
04.2022 - 09.2023
Nursing Home Administrator
Fairhope Health and Rehab
05.2019 - 04.2022
Nursing Home Administrator
Westminister Baldwin Park
12.2017 - 12.2018
Interim Nursing Home Administrator
CROSS CARE CENTER
06.2017 - 12.2017
Executive Director
Emerald Coast Health & Rehab
09.2012 - 04.2017
Executive Director
University Hills Health & Rehabilitation
06.2009 - 07.2012
Nursing Home Administrator
Parthenon Healthcare
04.2007 - 06.2009
Director of Social Service/ AIT Program
HAVEN OF OUR LADY OF PEACE
04.2005 - 04.2007
Director of Social Service
BAYSIDE MANOR
08.1999 - 04.2005
Resident Service Coordinator
BROADVIEW ASSISTED LIVING
11.1998 - 08.1999
Director of Activities
AZALEA TRACE CCRC
03.1997 - 11.1998
Bachelor of Science - Social Sciences
TROY UNIVERSITY