Desahray Robinson
Girard,OH
Summary
Systematic professional with exceptional organizational, planning and multitasking abilities. Specializing in decontaminating and sterilizing instruments for use in medical procedures. Positive and upbeat with a team-oriented attitude.
Overview
11
11
years of professional experience
Work History
Sterile Processing Technician
St Joseph Warren Hospital
06.2022 - Current
- Inspected sterile package integrity prior to distribution.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
Insurance Agent-Customer Service Representative
Liberty Mutual Insurance Company
08.2017 - Current
- Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment
- This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing and policy changes
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
- Provided counsel, guidance and suggestions to our customers to adequately cover and protect what they value most
- This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services
- Upholds our customer care standard by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution and reliability
- Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity
- Documented customer contact in various computer systems to maintain record of customer interactions and elevate quality of service.
Patient Flow Coordinator
Mercy Health St. Elizabeth's Hospital
08.2022 - 06.2023
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Contributed to the development of hospital policies and procedures related to patient flow management.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Team Lead Manager
VXI Global Solutions
05.2013 - 08.2017
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Identified and corrected deficient performance and behaviors to achieve maximum productivity
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Education
Chaney High School
Youngstown, OH06.2012
Skills
- Effective Communication Skills
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Decontaminating surgical instruments
- Supply Management
- Computerized tracking
- Instrument Cleaning and Sterilization
References
Professional and personal reference available upon request.
Timeline
Patient Flow Coordinator
Mercy Health St. Elizabeth's Hospital
08.2022 - 06.2023
Sterile Processing Technician
St Joseph Warren Hospital
06.2022 - Current
Insurance Agent-Customer Service Representative
Liberty Mutual Insurance Company
08.2017 - Current
Team Lead Manager
VXI Global Solutions
05.2013 - 08.2017
Chaney High School
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