Desamona Mitchell
Church Point,Louisiana
Summary
Reliable delivery professional with experience in shipment tracking, route mapping, and customer service. Known for accurate order checks, clear communication, and timely deliveries that support customer satisfaction.
Overview
22
22
years of professional experience
Work History
Driver
RMS Logistics
Lafayette, Louisiana
11.2025 - Current
- Delivered packages to customers in a timely and efficient manner.
- Delivered freight across routes using RMS Logistics dispatch instructions
- Completed pre-trip and post-trip vehicle inspections for safe operation
- Loaded and unloaded cargo following RMS Logistics handling procedures
Spark Driver
spark
03.2021 - Current
- Delivered customer orders via Spark app, optimizing delivery routes for efficiency.
- Verified order accuracy before departing store to ensure timely and correct deliveries.
- Picked up orders from Walmart stores, ensuring accuracy of shipment details.
- Verified order details before processing deliveries. before leaving store and beginning deliveries.
- Loaded groceries and merchandise carefully into a personal vehicle.
Call Center Representative
AT&T Call Center
Lafayette, Louisiana
12.2004 - 02.2006
- Answered inbound AT&T customer calls about wireless, internet, and billing accounts.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled account changes, service requests, and billing adjustments.
- Explained plan options, charges, and device features to callers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- De-escalated upset customers using clear, professional communication.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Verified customer identity before discussing AT&T account details.
- Updated customer records with accurate notes and contact information.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Medical Assting
Remington College
Lafayette, LA11-2002
Skills
- Shipment tracking
- Customer service
- Client relationship management
- Relationship building
Timeline
Driver
RMS Logistics
11.2025 - Current
Spark Driver
spark
03.2021 - Current
Call Center Representative
AT&T Call Center
12.2004 - 02.2006
Medical Assting
Remington College