DEWAN TOUHID AHMED
Summary
LEARING AND SHARING WITH MEMBER CREW.
Overview
11
11
years of professional experience
Work History
Driver
Uber And Lyft
04.2020 - 10.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Front Desk Receptionist
Amsterdam Hospitality
01.2014 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Sales Clerk
Duane Reade
02.2013 - 03.2015
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Trained and mentored new sales representatives.
Education
Bachelor of Travel and Tourism management -
BMCC
01.2020
BBA - Business Administration
AUB UNIVERSITY
DHAKA, BANGLADESH01.2009
COLLEGE GRADUATION -
DHAKA COLLEGE
01.2003
HIGH SCHOOL GRADUATION -
KHILGAON GOVT HIGH SCHOOL
01.2001
Skills
- MS WORD
- MS EXCEL
- MS POWERPOINT
- Account Management
- Customer Needs Assessment
- Payment Management
- Customer Relationship Management
- Team Collaboration
- Presentation Skills
- Documentation and Notes
- Employee Performance Management
- Call Control
- Troubleshooting
- Contract Negotiation
- Product Sales
- Relationship Building
- Customer Engagement
- Public Speaking
- Marketing
- Shipment Tracking
- Appointment Coordination
- Team Training and Development
- Inventory Assistance
- Online Chat and Email
- Client Engagement
- Returns Processing
- Customer Retention
- Issue Escalation
Languages
ENGLISH
Full Professional
BANGLA
Native or Bilingual
HINDI
Full Professional
Urdu
Elementary
Arabic
Elementary
Availability
11/01/23
Personal Information
Date of Birth: 09/30/86
Additional Information
TRAVELING AND FOOD.
Timeline
Driver
Uber And Lyft
04.2020 - 10.2023
Front Desk Receptionist
Amsterdam Hospitality
01.2014 - 03.2020
Sales Clerk
Duane Reade
02.2013 - 03.2015
Bachelor of Travel and Tourism management -
BMCC
BBA - Business Administration
AUB UNIVERSITY
COLLEGE GRADUATION -
DHAKA COLLEGE
HIGH SCHOOL GRADUATION -
KHILGAON GOVT HIGH SCHOOL