Desandra Gonzalez

• Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
• Conducted assessments to identify and provide community resources to meet individual needs appropriately.
• Developed strong rapport with clients by establishing trust and maintaining open lines of communication.
• Responded to crises and emergencies to provide immediate assistance and support to patients and families.
• Advocated and mediated for appropriate care plans and communication in the Palliative Care Program.

• Programmed and developed Daily reminders to avoid lapse terms and reinstatement fees for customers.

• Operated weekly charts on lapsed policies by month and length of lapse to prepare lottery letters for previous clients.

• Implemented a waiting system for Tax season to control and assist clients while understaffed.

• Maintained and promoted new business for 10+ insurance carriers as a broker.

• Sustained "No call ignored" policy answering phone calls and actively answering questions or providing documentation via email or PandaDoc.

• Successfully routed calls and upkeep documentation between the two offices and companies associated with filing claims and reports.

• Organized, led and promoted recreational activities for Post and Subacute Residents with group and one-on-one interactions.

• Reorganized supplies to increase efficiency and effectiveness between group activities and individual sessions.

• Engaged and Organized Sensory Stimulation activities for all residents. Promoting cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.

• Tracked and charted 30+ residents’ daily interactions, improvements, and participation.

• Evaluated family and coworker suggestions to develop and improve adequate resident care plans.

• Maintained Individual resident care plans with multiple departments. Such as Social Services, Medical Records, administration, Respiratory department, etc.