DeSanii Williams
Pensacola,FL
Summary
Dedicated healthcare professional with experience in memory care, phlebotomy, and member services. Specializes in patient care, specimen collection, and HIPAA compliance. Thrives in fast-paced clinical environments and collaborates effectively with interdisciplinary teams. Pursuing nursing degree at Fortis Institute, expected graduation in 2027, seeking hands-on opportunities to advance in healthcare.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Memory Care Aide/Front Desk Concierge
Waterford at Creekside
Pensacola, Florida
09.2024 - 11.2025
- Assisted residents with activities of daily living including bathing, dressing, feeding, and mobility support.
- Monitored residents for behavioral or physical changes, promptly reporting concerns to nursing staff to ensure timely intervention.
- Monitored vital signs and recorded changes in health status.
- Maintained accurate patient documentation and care records, facilitating effective communication among care team members.
- Supported safe environment for residents with dementia and cognitive impairments, enhancing their well-being and comfort.
- Responded to phone calls, inquiries, and requests in a timely and professional manner.
Private Caregiver
Private Family Employer
Pensacola, FL
04.2025 - 06.2025
- Oversaw medication administration and personal hygiene, ensuring safety and dignity in daily living activities.
- Coordinated medication schedules to ensure timely administration of prescriptions, promoting adherence to treatment plans.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Delivered companionship and emotional support, fostering improved client well-being and quality of life.
- Maintained a clean and safe living environment through regular housekeeping tasks.
- Documented care activities accurately to maintain continuity of care records.
Member Services Representative
Tential
Pensacola, FL
11.2024 - 02.2025
- Delivered exceptional customer service by actively listening and effectively resolving issues, enhancing member satisfaction.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Processed membership applications while ensuring accuracy of records, supporting streamlined member onboarding.
- Documented interactions and case details accurately in company systems.
Healthcare Member Services Representative
Conduent
Remote
06.2024 - 12.2024
- Assisted healthcare insurance members with benefits, claims, and coverage questions to ensure understanding and utilization of their coverage.
- Answered member questions about products and services.
- Reviewed new account applications to verify eligibility of prospective members.
- Maintained strict HIPAA compliance while handling protected health information.
- Resolved member inquiries about products and services, enhancing member satisfaction and support.
Phlebotomy Intern
Baptist Healthcare
Pensacola, FL
08.2023 - 01.2024
- Executed 30-40 blood draws daily, ensuring patient comfort and safety in high-volume hospital.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Confirmed patient identity and maintained specimen labeling accuracy to uphold testing integrity.
- Adhered to strict infection control protocols while handling specimens to ensure safety.
- Recorded laboratory orders and patient information in EMR systems, facilitating efficient data management.
- Assisted with patient education regarding the blood draw process and aftercare.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
Education
Associate of Science - Nursing
01-2027
Expected Graduation: 2027
- Nurse Corps Scholarship (Selected for commitment to primary care in Health Professional Shortage Areas)
- Relevant Coursework: Foundations of Nursing, Pharmacology, Health Assessment, Clinical Rotation I.
- 3.5 GPA
High School Diploma -
05-2020
- 3.2 GPA
- HOSA group, Freshman- Senior year
- Additional Coursework in enrolled into a Health Class (interned at South Baldwin Hospital), Senior year
Skills
- Patient care
- Dementia care
- Patient assessments
- Vital sign monitoring
- Venipuncture
- EMR documentation
- EMR systems
- Record keeping
- Intake control
- Infection control
- HIPAA compliance
- Time management
- Problem resolution
- Analytical and critical thinking
- Team collaboration
- Excellent communication
- Active listening
Career Interests
- Patient Care & Advocacy
- Cardiac Rhythm Monitoring & Telemetry
- Medical Technology & EHR Systems (Epic/Cerner)
- Emergency Response & Crisis Management
- Clinical Workflow Optimization
- Preventative Health Education
- Interprofessional Collaboration
- Cultural Competence in Patient Care
- Infection Control & Safety Protocols
- Biomedical Equipment Troubleshooting
Certification
- Basic Life Support (CPR and AED)- issued by AHA
Affiliations
- Volunteer, Sitter Pensacola, FL (2018- Present)
- Community Involvement
Timeline
Private Caregiver - Private Family Employer
04.2025 - 06.2025
Member Services Representative - Tential
11.2024 - 02.2025
Memory Care Aide/Front Desk Concierge - Waterford at Creekside
09.2024 - 11.2025
Healthcare Member Services Representative - Conduent
06.2024 - 12.2024
Phlebotomy Intern - Baptist Healthcare
08.2023 - 01.2024
Fortis Institute - Associate of Science, Nursing
Foley High School - High School Diploma,