Desarae Thomas
Sanza Food and Beverage
North Lauderdale
1
Certification
13
years of professional experience
Client-focused service professional with experience in customer support, scheduling, data entry, reservations, and fast-paced guest service. Background includes handling phone inquiries, resolving customer concerns, using Microsoft Office, and supporting daily operations with strong organization and communication skills.
Work History
Bartender
5 Years 4 Months- Served guests in a high-volume setting while maintaining accurate orders and payments.
- Managed customer requests and resolved issues professionally during fast-paced events.
- Verified identification and followed alcohol service and safety procedures.
- Maintained bar inventory and supported opening and closing operations.
Bartender
5 Years 1 Month- Assisted guests with drink orders and service in a busy hospitality environment.
- Processed payments accurately and maintained clean, organized work areas.
- Supported inventory tasks and prepared service stations before events.
- Delivered professional customer service while handling multiple tasks at once.
Server
3 Months- Provided attentive table service and communicated clearly with guests and team members.
- Took food and drink orders accurately in a fast-paced restaurant setting.
- Supported smooth dining operations by bussing tables and preparing service areas.
Bartender/Server
11 Months- Served guests at the bar and dining area while managing multiple orders efficiently.
- Upsold menu items and specials to support sales and improve guest experience.
- Completed opening and closing duties and maintained organized workstations.
Bartender/Server
1 Year- Delivered courteous bar and table service while managing customer needs efficiently.
- Prepared beverages, handled transactions, and supported daily opening and closing tasks.
- Promoted specials and additional items to increase guest satisfaction and sales.
Delivery Associate
4 Months- Loaded delivery vehicles and organized routes to support efficient daily operations.
- Used handheld technology to track deliveries, update progress, and resolve issues.
- Communicated professionally with customers during home and business deliveries.
Customer Care Representative
8 Months- Answered inbound calls and assisted customers with reservations, promotions, and general questions.
- Scheduled guest services and entered customer information accurately into internal systems.
- Resolved customer concerns professionally while providing clear and helpful support.
- Communicated upcoming promotions and events to improve guest awareness and engagement.
HVS Disputes Agent
4 Months- Reviewed customer account concerns and researched information to support issue resolution.
- Made outbound calls to merchants and responded to customer account inquiries.
- Updated customer information accurately and documented account activity.
- Assisted with fraud-related concerns while maintaining professional communication.
Shift Leader
3 Years- Supervised team members and helped maintain organized daily operations.
- Completed inventory checks and paperwork to keep records accurate and current.
- Resolved staff and production issues to support efficient service.
- Trained employees on safety, sanitation, and customer service standards.
Education
N/a - Psychology
High school diploma
Skills
Positive customer experiences through responsive service and reliable follow-up.
Efficient scheduling support that kept appointments and priorities aligned.
Accurate data entry that supported clean
dependable records.
Professional Word documents that supported communication and documentation needs.
Well-structured Excel files that supported tracking and routine analysis.
Clear phone support that addressed questions and guided next steps.
Strong guest relations that supported satisfaction and repeat business.
Accurate reservation handling that supported smooth booking operations.
Reliable POS transactions that supported fast
accurate service.
Orderly file and task management that kept operations organized.
Personal Information
- Title: Client Service Representative
- Work Permit: Authorized to work in the US for any employer
Certification
Bartender License, Driver's License, Food Handler Certification, TABC
Section name
- Work authorization
- Authorized to work in the US for any employer
Timeline
Bartender
Sanza Food and Beverage
09.2021 - CurrentRead More
Bartender
Centerplate
06.2021 - CurrentRead More
Server
Bokamper's Sports Bar and Grill
03.2021 - 06.2021Read More
Bartender/Server
Mr and Mrs crab
04.2020 - 03.2021Read More
Bartender/Server
Red Lobster
09.2019 - 09.2020Read More
Delivery Associate
Amazon
11.2018 - 03.2019Read More
Customer Care Representative
Seminole Hard Rock Support Services
03.2018 - 11.2018Read More
HVS Disputes Agent
Sitel
09.2016 - 01.2017Read More
Shift Leader
Moe's Southwest Grill
09.2013 - 09.2016Read More
Atlantic Technical Center
High school diploma
Read More
Valencia College
N/a from Psychology
Read More