KAITLAN KOURTNI GRIFFIN
French Broad Family Dentistry
Pelzer,SC
11
years of professional experience
Seeking challenging work-from-home opportunity and assisting people.
Work History
Insurance Verification Specialist
1 Year- Verified patient dental benefits and eligibility information before appointments to support accurate treatment planning.
- Coordinated with insurance carriers to resolve claim issues, coverage questions, and preauthorization requirements.
- Reviewed patient accounts for policy details, coding accuracy, and missing documentation to reduce billing errors.
- Maintained insurance records in practice management systems and updated benefit changes promptly.
- Identified discrepancies in payer responses and corrected account details to improve claim acceptance.
- Trained team members on verification procedures, payer portals, and insurance workflow best practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Orthodontic Treatment Coordinator
5 Months- Coordinated treatment presentations, explaining orthodontic plans, financial arrangements, and next-step scheduling.
- Verified insurance benefits, prepared estimates, and clarified patient payment options.
- Managed consult follow-up, converting inquiries into scheduled treatment starts.
- Maintained accurate patient records, updating chart notes, imaging requests, and treatment progress details.
- Guided patients through appliance care, appointment expectations, and compliance requirements.
- Collaborated with orthodontists and clinical staff to streamline case flow and scheduling accuracy.
- Resolved billing questions, ensuring clear communication around fees, coverage, and account balances.
- Improved front-office coordination by organizing daily treatment coordination tasks and patient communication priorities.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
Orthodontic Assistant
2 Years 10 MonthsDental Assistant
2 Years 10 MonthsCashier
10 MonthsEducation
High School Diploma
Skills
Improved record accuracy through careful review and detail-focused work.
Protected confidential patient information through consistent privacy practices.
Supported compliant handling of sensitive data in line with HIPAA standards.
Improved coverage verification by confirming insurance details before service delivery.
Reduced data errors through accurate entry and thorough review.
Kept schedules organized through effective coordination and appointment management.
Improved customer relationships through responsive communication and follow-through.
Supported efficient work completion through proficient use of software tools.
Deliver responsive service that supports positive customer experiences.
Contribute caring
people-focused support across daily interactions.
Handle phone communication with strong clarity
accuracy
and professionalism.
References
Monica Slage - Practice Manager - (828)-649-2621
Dr. Kevin Van Asch - DDS - (828)-649-2621
Christopher Organ - Practice Manager- (828)-750-5349
Christy Mills - Practice Manager- (828)-274-2500
Timeline
Insurance Verification Specialist
French Broad Family Dentistry
11.2025 - CurrentRead More
Orthodontic Treatment Coordinator
Black Orthodontics
06.2025 - 11.2025Read More
Orthodontic Assistant
Roeder Orthodontics
08.2019 - 06.2022Read More
Dental Assistant
Keating Dental
10.2016 - 08.2019Read More
Cashier
The Fresh Market
11.2015 - 09.2016Read More
The Dental Assistant Academy of Charlotte
Read More
Madison High School
High School Diploma
Read More