Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Desaree Darby

Shreveport,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Five Guys Burger And Fries
11.2021 - Current
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

Stocker/Warehouse

The TJX Companies, Inc
11.2020 - 11.2021
  • Checked packages and merchandise for damage and notified vendors.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Compared received packages against shipping documents.
  • Simplified shipping and receiving processes for improved workflow.

Customer Service Specialist

Teleperformance
10.2018 - 11.2020
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Customer Service Representative

Century Link Center
01.2015 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Huntington High School
Shreveport, LA
05.2004

Associate of Science -

Eastern College
02.2013

Skills

  • Call Center Operations
  • Good Listening Skills
  • Customer Satisfaction
  • Documenting Calls
  • Cash Register Operations
  • Performance Improvement
  • Analytical Thinking
  • Inventory Accuracy

Additional Information

  • Willing to relocate to: Bossier City, LA, Authorized to work in the US for any employer

Timeline

Cashier Team Lead

Five Guys Burger And Fries
11.2021 - Current

Stocker/Warehouse

The TJX Companies, Inc
11.2020 - 11.2021

Customer Service Specialist

Teleperformance
10.2018 - 11.2020

Customer Service Representative

Century Link Center
01.2015 - 09.2018

High School Diploma -

Huntington High School

Associate of Science -

Eastern College

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Desaree Darby