Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Villalobos

Fabens,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills

Overview

14
14
years of professional experience
1
1
Certification

Work History

Cashier Team Lead

Southwest Solution Hockey
07.2023 - Current
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Data Collection Specialist

Luce Research
07.2023 - Current
  • Managed multiple projects simultaneously, effectively prioritizing tasks based on deadlines and project goals.
  • Developed customized data collection methods tailored to specific client needs and requirements.
  • Gathered and submitted observational information in addition to required data points.

Data Entry Clerk

Southwire Company
07.2022 - 12.2022
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Sales Associate

Rent to Own Services
10.2021 - 02.2022
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Empire Today
08.2019 - 05.2021


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Manager

Subway
11.2011 - 01.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.

Education

GED -

Fabens High School
Fabens, TX
05-2005

Skills

  • Call center operations
  • Critical thinking
  • Customer service
  • Multitasking Abilities
  • Dependable
  • Billingual
  • Flexible and adaptable
  • Computer skills
  • Decision-making

Certification

Food Handlers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier Team Lead

Southwest Solution Hockey
07.2023 - Current

Data Collection Specialist

Luce Research
07.2023 - Current

Data Entry Clerk

Southwire Company
07.2022 - 12.2022

Sales Associate

Rent to Own Services
10.2021 - 02.2022

Customer Service Representative

Empire Today
08.2019 - 05.2021

Manager

Subway
11.2011 - 01.2015

GED -

Fabens High School

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