Cassandra Ramirez
Fabens,TX
Summary
Highly experienced and dedicated professional with 18 years of continuous experience in fast-paced customer service and hospitality environments. Proven ability to manage teams, resolve complex customer issues, and ensure exceptional customer service. Seeking to leverage strong interpersonal, communication, and managerial skills in a high-pace customer service role.
Overview
19
19
years of professional experience
Work History
Manager
Mamacitas Bar and Grill
08.2012 - Current
- Oversee all daily operations, ensuring high standards of customer service, food quality, and facility presentation.
- Managed and trained a team of staff members, delegating duties and scheduling shifts to optimize floor coverage and efficiency.
- Handled all customer escalations and complaints, successfully resolving issues to maintain a positive dining experience.
- Managed cash reconciliation and inventory for the business.
- Previous Roles: Bartender, Cashier, Server
Cashier
Babies R Us
01.2011 - 01.2012
- Provided direct, friendly customer service, processing sales transactions, returns, and exchanges efficiently.
- Managed cash drawers accurately and maintained familiarity with store promotions and loyalty programs.
- Assisted customers with product location and selection across the store.
Server
Cotton Eyed Joe's Restaurant
01.2007 - 01.2011
- Managed multiple tables simultaneously, ensuring timely delivery of food and beverages and addressing customer needs promptly.
- Maintained detailed knowledge of menu items to answer customer questions and make personalized recommendations.
- Collaborated with kitchen staff to ensure order accuracy and fast service.
Education
High School Diploma -
Fabens High School
601 NE G Ave, Fabens TX. 7983801-2007
Skills
- Conflict Resolution & De-escalation: Skilled at handling difficult customer situations, resolving complaints, and maintaining customer satisfaction
- Team Leadership & Training: Experienced in training new staff members in service protocols and supervising team performance
- Cash Handling & POS Systems: Proficient in managing daily sales, cash drawers, and Point-of-Sale operations
- Effective Communication: Excellent verbal and written communication skills for interacting with customers, staff, and management
- Problem-Solving: Ability to quickly assess customer needs and identify appropriate solutions to enhance the service experience
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Mamacitas Bar and Grill
08.2012 - Current
Cashier
Babies R Us
01.2011 - 01.2012
Server
Cotton Eyed Joe's Restaurant
01.2007 - 01.2011
High School Diploma -
Fabens High School