Desenia Barcenas
Fremont,NE
Summary
Dynamic and results-driven professional with a proven track record at Black Label, excelling in customer service and communication. Leveraging strategic thinking and a strong sense of responsibility, I enhance guest experiences while maximizing operational efficiency. A dedicated learner, I thrive in fast-paced environments, ensuring satisfaction through attention to detail and personalized service.
Overview
3
3
years of professional experience
Work History
Server
Black Label
08.2024 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in setting up dining areas, ensuring cleanliness and organization for optimal guest experience.
- Collaborated with kitchen staff to communicate orders accurately and efficiently for timely service delivery.
- Maintained knowledge of menu items, specials, and promotions to enhance customer engagement and satisfaction.
Front Desk Receptionist
Fairfield Inn And Suites Marriott
03.2023 - 09.2024
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Scheduled appointments and maintained calendar for office personnel.
- Processed incoming and outgoing mail efficiently to support operations.
Education
Associate of Arts - Criminal Justice
Midland University
Fremont, NE12-2025
Skills
Significance
Futuristic
Individualization
Focus
Maximizer
Strategic
Learner
Achiever
Responsibility
Belief
Accomplishments
Employee of the Year at Fairfield Inn and Suites
Timeline
Server
Black Label
08.2024 - Current
Front Desk Receptionist
Fairfield Inn And Suites Marriott
03.2023 - 09.2024
Associate of Arts - Criminal Justice
Midland University
Experience
Internship:
Fremont United Way/Fremont Family Coalition
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